Inside Sales Category Specialist, Quill

Staples Advantage Canada; Lincolnshire (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

PTO and holidays

401(k) company match

Wellness programs

Job summary

Quill, powered by Staples, seeks an Inside Sales Technology Specialist to support high-value customers, manage multiple lead channels, build opportunity pipelines, and drive profitable business through product knowledge and a customer-first approach.

This role blends consultative selling with cross-team collaboration, requires CRM discipline, timely follow-up, and strong communication to grow share of wallet while ensuring a positive customer experience.

Qualifications

• 1+ year in sales, customer facing experience or equivalent.
• Strong communication and relationship-building abilities.
• Experience using CRM systems to manage opportunities.

Responsibilities

• Partner with account teams to support high-value customers and projects.
• Manage inbound and assigned opportunities across multiple channels.
• Maintain opportunity pipeline and advance deals with a customer-first approach.
• Collaborate across teams to create transactional and solution-based sales.
• Meet or exceed sales and margin targets within guidelines.
• Provide product knowledge and recommendations aligned to customer needs.
• Grow share of wallet by consolidating vendors and strengthening relationships.
• Maintain timely follow-up and accurate CRM notes.

Skills

Sales experience

CRM proficiency

Communication skills

Prospecting

Collaboration

Tools

CRM software

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

As an Inside Sales Technology Specialist for Quill, you will be a trusted category resource for customers and internal sales partners, helping businessesidentifythe right products and solutions to meet their needs. In this role, you will support new and existing customers, manage multiple lead channels, buildopportunitypipeline, and help Quill win profitable business through strong follow-up, product knowledge, and a customer-first approach. This is an exciting opportunity for someone who enjoys consultative selling, problem solving, and partnering across teams to create a positive customer experience.

Whatyou’llbe doing

• Partner with Account Managers and Key Account Managers to support high-value customers and secure one-time and recurring projects.
• Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads.
• Manageopportunitypipeline, moving deals forward while delivering a positive customer experience.
• Collaborate with sales teams, merchants, vendors, and internal business units to develop transactional and solution-based sales opportunities.
• Meet or exceed sales, margin, activity, and conversion expectations within approved margin guidelines.
• Support customers by serving as a category expert and recommending products and services aligned to their business needs.
• Grow share of wallet byidentifyingopportunities toconsolidatebusiness from other vendors and strengthen customer relationships.
• Keep current clients satisfied throughtimelyfollow-up, strong relationship building, and exceptional service.
• Effectively use CRM tools to track activity, capture customer information, andmaintainaccurateopportunity notes.
• Participate in team meetings, departmenttraining, coaching sessions, and ongoing development opportunities.

What you bring to the table

• Strong work ethic, sense of urgency, and focus to stay productive in a fast-paced sales environment
• Self-motivation and the ability to stay directed, organized, and accountable with limited day-to-day oversight.
• Strong prioritization skills, including knowing what needs attention first, when to act quickly, and when to involve others.
• Comfort balancing multiple lead channels, customer requests, and internal priorities while keeping opportunities moving.
• Clear, confident communication with merchants, internal partners, external customers, and sales teammates.
• Curiosity and confidenceaskingthoughtful questions to understand customer needs andidentifythe right next step.
• A customer-first mindset with the ability to make sound decisions quickly while creating a positive experience.
• Resilience, adaptability, and composure when managing changing priorities, or shifting customer needs.
• Strong organization and follow-through tomaintainaccuratenotes, manage pipeline activity, and supporttimelydecisions.
• Positive team contribution through collaboration, shared best practices, and a willingness to learn and improve.

What’sneeded-Basic Qualifications

• 1+yearof sales, customer service, or equivalent customer-facing experience.

What’sneeded-Preferred Qualifications

• Knowledge of category-specific products or services, such asTechnology, Print & Promotional, Furniture, or Large Volume Quotes. or Large Volume Quotes.
• Experience with virtual selling, prospecting, or consultative customer conversations.
• Experience developing or converting salespipeline.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7observedpaid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.