Inside Sales Associate - Germantown

Bliffert Lumber; Village of Germantown (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bliffert Lumber is seeking an Inside Sales Associate to be the first point of contact for contractors and homeowners, helping them find solutions and process orders. You will gain hands-on experience in quoting, billing, and product knowledge while supporting a busy branch.

Role emphasizes customer service, relationship building, and cross-functional teamwork with ongoing training and advancement opportunities in building materials and home improvement products.

Qualifications

• Prior customer service or sales experience preferred.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team.
• Basic computer proficiency and ability to learn company systems.
• Ability to stand, walk, and lift up to 25 pounds.
• Attention to detail and organizational skills.

Responsibilities

• Assist customers with quotes and orders and provide product recommendations.
• Enter and process customer orders in company systems and prepare quotes.
• Support sales activities and help move projects forward.
• Assist with billing activities and cash sales when needed.
• Maintain exceptional customer service at the branch.
• Collaborate with sales team to support customer opportunities.

Skills

Customer service

Sales

Order entry

Product knowledge

Communication

Tools

Spruce system

Job description

Inside Sales AssociateWhy You’ll Love This RoleBe a key part of a busy, customer-focused team that makes a direct impact on the success of the branch.Gain hands-on experience with sales, customer service, quoting, billing, and product knowledge.Develop your career through training, cross-functional learning, and advancement opportunities.Learn specialized product categories including doors, windows, decking, trim, and more.Work alongside experienced team members who are committed to teaching and mentoring.Enjoy a consistent Monday-Friday schedule with no weekends or holidays, unlike many retail and home improvement environments.What You’ll DoAs an Inside Sales Associate, you'll be the first point of contact for many customers, helping contractors and homeowners find solutions for their projects. You'll support daily sales operations, assist with quoting and order processing, answer customer questions, and help maintain the exceptional service standards our customers expect from Bliffert Lumber.Customer Service & Relationship ManagementCreate a positive experience for every customer interaction.Build strong relationships with retail and contractor customers.Answer incoming customer calls promptly and professionally.Assist walk-in customers with project needs and product selection.Provide exceptional service that creates loyal, repeat customers.Listen to customer requirements and recommend appropriate products and solutions.Resolve customer questions and concerns with a positive, helpful attitude.Sales & Order ProcessingSupport daily sales activities and help keep projects moving.Enter and process customer orders accurately using company systems.Prepare sales orders, quotes, and related documentation.Update and revise customer quotes as project needs change.Explain product features, benefits, pricing, and credit terms.Collaborate with sales team members to support customer opportunities.Assist with cash sales and transaction processing.Help manage the high volume of quotes and customer requests received by the location.Product Knowledge & Team CollaborationBuild expertise that helps customers make informed purchasing decisions.Develop knowledge of building materials, lumber products, and company services.Learn product categories including decking, doors, windows, and trim.Participate in company training programs, including Spruce system training.Continuously expand product and industry knowledge.Become a trusted resource for customers and teammates.Cross-train with experienced team members to support future succession plans.Assist with billing activities and administrative tasks as needed.Safety & ComplianceContribute to a positive and productive workplace culture.Promote a safe and professional work environment.Follow and support all Bliffert Lumber safety policies and procedures.Report workplace injuries immediately to management.Protect confidential company financial information, business plans, and customer information.Perform additional responsibilities as assigned by management.Required QualificationsPrevious customer service or sales experience preferred.Strong interpersonal and communication skills.Ability to build rapport and establish relationships with customers.Basic computer proficiency and ability to learn company systems.Ability to work collaboratively in a team environment.Strong attention to detail and organizational skills.Ability to stand, sit, walk, and navigate stairs throughout the workday.Ability to occasionally lift and carry products weighing up to 25 pounds.Commitment to workplace safety and company policies.KeywordsInside Sales, Customer Service, Building Materials, Lumber Industry, Sales Associate, Product Knowledge, Relationship Building, Order Entry, Sales Support, Customer Experience, Construction Materials, Home Improvement