Inside Sales Associate — Customer Delivery & Quotes

Computacenter AG & Co. oHG; Norcross (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Computacenter is seeking an Associate Customer Executive (ACE) to support the delivery of services to customer specifications and meet SLA requirements. This office-based role reflects close collaboration with Inside Sales, Customer Executives, Sr.

Customer Executives and Partner Management from Norcross, GA. You will enter and track orders, provide status updates, and assist with quotes and escalated orders.

Qualifications

• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (Windows, Microsoft Office).

Responsibilities

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with CustomerExecutives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter's mission and core values.

Skills

Customer service

Communication

Time management

Organizational skills

Team collaboration

Self-starter

Windows

Microsoft Office

Tools

Windows

Microsoft Office

Job description

Computacenter is seeking an Associate Customer Executive (ACE) to support the delivery of services to customer specifications and meet SLA requirements. This office-based role reflects close collaboration with Inside Sales, Customer Executives, Sr.

Customer Executives and Partner Management from Norcross, GA. You will enter and track orders, provide status updates, and assist with quotes and escalated orders.