Junior Inside Sales Associate — Customer Ops

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Computacenter is seeking an Associate Customer Executive to assist in delivering services to customer specifications and meeting SLAs. This office-based role involves coordinating with Inside Sales, managing orders, keeping stakeholders updated, and maintaining historical deal data across client bases.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to work independently or with a team to meet goals.

Qualifications

• Minimum of 1 year of customer service experience.
• Legally eligible to work in the United States.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).

Responsibilities

• Partners with team members to deliver services that support company objectives and that are consistent with Computacenter values.
• Collaborates with Inside Sales management and team members as well as other cross functional teams on an as needed basis regarding customer projects and orders.
• Uses Computacenter systems and process to enter and track orders.
• Provides regular data and timeline updates to Inside Sales Management.
• Assists in providing status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
• Assists in entering and managing open opportunities within team and follows up directly with CustomerExecutives and Inside Sales management.
• Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative duties as necessary.
• Embraces and supports Computacenter ’s mission and core values.

Skills

Customer service

Written communication

Time management

Team collaboration

MS Office

Tools

Microsoft Office

Job description

Computacenter is seeking an Associate Customer Executive to assist in delivering services to customer specifications and meeting SLAs. This office-based role involves coordinating with Inside Sales, managing orders, keeping stakeholders updated, and maintaining historical deal data across client bases.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to work independently or with a team to meet goals.