Inside Sales Associate

6AM City, LLC; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

6AM City, LLC is seeking a technically minded professional to support customers using advanced lithium battery and power system products. This role serves as a key coordination point between customers, engineering, and internal teams, helping translate technical needs into practical solutions.

This position is best suited for individuals with technical curiosity or hands‑on exposure to electrical, mechanical, or manufactured systems who enjoy problem‑solving and customer interaction.

Qualifications

• Bachelor’s degree or equivalent experience in a technical or business‑related field.
• 3-5 years of experience in technical support, applications support, customer support, field service, or similar roles.
• Technical exposure in electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred.
• Ability to understand and communicate technical concepts clearly.
• Strong organizational and multitasking skills.
• Proficiency in CRM systems and Microsoft Office.

Responsibilities

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems.
• Troubleshoot issues and guide customers toward appropriate solutions.
• Interpret technical documentation, specifications, and product data.
• Translate customer requirements into clear technical information for engineering and operations teams.
• Support product configuration and solution recommendations.
• Collaborate cross‑functionally to ensure alignment on capabilities and constraints.
• Assist in preparing quotes, cost estimates, and documentation.
• Support order entry and purchasing workflows.
• Ensure accuracy and timely coordination of deliveries and follow‑ups.
• Resolve customer concerns professionally and efficiently.
• Identify recurring issues or workflow gaps.
• Contribute ideas for process and service improvements.

Skills

Technical support

CRM systems

Microsoft Office

Communication

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM software (NetSuite, Salesforce)

Microsoft Excel

Documentation tools

Job description

Job Description

Agency Note: This position is focused on technical customer support and applications assistance. It does not include sales quotas or commission incentives.

About the Role

We are seeking a technically minded professional to support customers using advanced lithium battery and power system products. This role serves as a key coordination point between customers, engineering, and internal teams, helping translate technical needs into practical solutions.

This position is best suited for individuals with technical curiosity or hands‑on exposure to electrical, mechanical, or manufactured systems who enjoy problem‑solving and customer interaction. While you will collaborate with sales teams on quotes and order processes, this is not a quota‑carrying sales role. Priority will be given to candidates demonstrating technical aptitude or relevant system exposure.

Inside support workflows and order processes can be trained; technical mindset and analytical thinking are essential.

Key Responsibilities

Technical Support & Customer Assistance

• Serve as a primary contact for technical customer inquiries related to batteries, chargers, inverters, and power systems
• Troubleshoot issues and guide customers toward appropriate solutions
• Interpret technical documentation, specifications, and product data

Applications & Internal Coordination

• Translate customer requirements into clear technical information for engineering and operations teams
• Support product configuration and solution recommendations
• Collaborate cross‑functionally to ensure alignment on capabilities and constraints

Order & Process Support

• Assist in preparing quotes, cost estimates, and documentation
• Support order entry and purchasing workflows
• Ensure accuracy and timely coordination of deliveries and follow‑ups

Customer Experience & Improvement

• Resolve customer concerns professionally and efficiently
• Identify recurring issues or workflow gaps
• Contribute ideas for process and service improvements

Required Qualifications

• Bachelor’s degree or equivalent experience in a technical or business‑related field
• 3-5 years of experience in technical support, applications support, customer support, field service, or similar roles
• Technical exposure in electrical systems, manufacturing, HVAC, automotive, marine, energy, or related environments preferred
• Ability to understand and communicate technical concepts clearly
• Strong organizational and multitasking skills
• Proficiency in CRM systems and Microsoft Office

Candidates with primarily quota‑carrying inside/outside sales backgrounds may not find this role aligned.

Preferred Experience

• Familiarity with lithium batteries, DC electrical systems, chargers, or inverters
• Experience reviewing schematics or technical documentation
• Exposure to ISO‑driven or regulated operational environments
• NetSuite or customer support platform experience

Company Description

We are a staffing company dedicated to connecting you with long‑term career opportunities.