Inside Sales Associate

Gerken Companies; Toledo, Northern (OH, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company  匹

PTO and holidays

Life insurance

Employee Assistance Program

YMCA membership

Job summary

Kuhlman Corporation, part of The Gerken Companies, is hiring an Inside Sales Associate in Toledo, Ohio. This role blends customer service, sales support, inventory coordination, and problem solving to build long-term careers in the building materials industry.

You will work with customers, outside sales reps, and yard operations to ensure a smooth sales process and exceptional service throughout the buying journey.

Qualifications

• Two or more years in inside sales, retail, or customer service preferred.
• Building materials or construction experience is a plus.
• Strong communication and relationship-building skills.
• Detail oriented with a customer-focused mindset.

Responsibilities

• Manage inbound customer inquiries and ensure timely follow-up.
• Support the outside sales team with quotes, orders, and product information.
• Prepare and package customer orders for pickup or delivery.
• Assist customers with product selection and recommendations.
• Review project information and prepare accurate material quotes.
• Maintain product displays and assist with inventory management.
• Resolve shipping issues and customer concerns.
• Process orders and support fulfillment to ensure inventory accuracy.
• Build and maintain strong customer relationships.
• Provide backup support for counter sales when needed.
• Support overall sales and customer service efforts.

Skills

Inside sales

Customer service

Relationship building

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Kuhlman Corporation is part of The Gerken Companies, a family of businesses built on integrity, safety, and long-term success.

Our values guide how we work every day:

• Integrity in every interaction with customers and team members
• Safety as a shared responsibility across all locations
• Shared success that creates stable, rewarding careers
• Professional development through training and growth opportunities
• Community support because we live where we work and care about the places we serve

If you enjoy helping customers find solutions, building relationships, and being part of a fast-paced team, this could be the opportunity for you.

About the Role

We're hiring an Inside Sales Associate to support customers by providing product solutions, processing orders, and delivering exceptional service throughout the sales process. This role works closely with customers, outside sales representatives, and yard operations to ensure a smooth and efficient customer experience.

This position offers a blend of customer service, sales support, inventory coordination, and problem-solving, making it an excellent fit for someone who enjoys variety and wants to build a long-term career in the building materials industry.

This is a full-time, year-round position based in Toledo, Ohio.

What You'll Do

• Manage inbound customer inquiries and ensure timely follow-up
• Support the outside sales team with quotes, orders, and product information
• Prepare and package customer orders for pickup or delivery
• Assist customers with product selection and recommendations
• Review project information and prepare accurate material quotes
• Maintain product displays and assist with inventory management
• Resolve shipping issues and customer concerns
• Process orders and support fulfillment to ensure inventory accuracy
• Build and maintain strong customer relationships
• Provide backup support for counter sales when needed
• Support overall sales and customer service efforts

What You Bring

• High school diploma or equivalent
• Two or more years of inside sales, retail, or customer service experience preferred
• Building materials or construction-related experience is a plus
• Strong communication and relationship-building skills
• Strong problem-solving skills and a desire to help customers succeed
• Customer-focused mindset with strong attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

What We Offer

• Competitive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid Time Off (PTO), holidays, and additional leave options
• Company-paid life insurance and disability coverage
• Employee Assistance Program and other wellness benefits
• YMCA membership at no cost for employees

Kuhlman Corporation is an Equal Opportunity Employer.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: [phone] Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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