Inside Sales Associate

Bliffert Lumber; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO and holidays

401K – Safe Harbor

Profit Sharing

ESOP

Medical insurance

Dental and vision

Life Insurance

Disability insurance

Annual bonus

Annual increase

Employee Stock Ownership Plan

Job summary

Bliffert Lumber is seeking an Inside Sales Representative to serve as the store's primary contact for a diverse customer base including retail and contractor clients. You will leverage product knowledge and sales techniques to guide selections, manage orders, and support the broader sales team.

The role emphasizes relationship building, order entry accuracy, and collaboration with Outside Sales Reps and Managers on strategic approaches.

Qualifications

• Experience in sales and customer service.
• Strong product knowledge to assist with complex purchases.
• Ability to quote prices and discuss credit terms with customers.

Responsibilities

• Serve as the store's primary representative for customers.
• Use product knowledge to help customers select products and services.
• Enter and manage sales orders accurately in the system.
• Collaborate with Outside Sales Reps and Sales Managers on strategic approaches.
• Build and maintain relationships with retail and contractor customers.
• Handle unique accounts, including new home construction projects.

Skills

Customer service

Relationship building

Sales techniques

Product knowledge

Order entry

Tools

Order entry system

Company computer system

Job description

Why You’ll Love This RoleBuild lasting relationships with both retail and contractor customers while providing exceptional service every day.Share your expertise by helping customers select the right products and services to ensure their projects are successful.Collaborate with a professional team, working alongside Outside Sales Reps and Managers to develop strategic sales approaches.Join a values-driven company that prioritizes safety, professional growth, and supporting our local community.Take ownership of your career in a role that combines technical product knowledge with high-level customer interaction.What You’ll DoAs an Inside Sales Representative, you will act as our store’s primary representative, providing exceptional service and sales support to our diverse customer base. You will utilize your product knowledge and sales techniques to assist customers with product selection, manage the order entry process, and collaborate with the broader sales team to meet customer requirements and expectations.Sales & Relationship ManagementBuild and maintain strong relationships with retail and contractor customers.Determine customer requirements and expectations to recommend specific products and services.Emphasize product/service features and benefits, quote prices, and discuss credit terms.Overcome objections of prospective customers to assist them with their purchases.Collaborate with Outside Sales Reps and Sales Managers to determine and implement strategic sales approaches.Manage unique accounts, including taking on new home construction "one-off" accounts.Orders & Technical OperationsUtilize the company computer system to enter and manage orders accurately.Complete sales orders and professionally tender cash sales.Prepare sales order forms and necessary reports to track sales activity.Develop deep product knowledge to effectively assist customers with complex purchases.Handle physical requirements of the role, including standing, sitting, walking, using stairs, and lifting/carrying light product (up to 25 lbs. as needed).Safety & ComplianceFollow and enforce all safety rules and policies as communicated by Bliffert Lumber management.Report workplace injuries immediately to the Manager.Protect company values by maintaining the strict confidentiality of financial information and business plans.Complete additional duties as assigned by management to support store operations.Company BenefitsPTO and holidays401K – Safe Harbor ContributionsProfit Sharing$15,000 Company paid Life Insurance PolicyCompany Paid Short-term disabilityAnnual bonus and Annual increaseEmployee Stock Ownership Plan (ESOP)Medical and Prescription drug insuranceDental and vision insuranceSupplemental Life Insurance (Employee, Spouse, Children)Long-term disability insuranceKeywords Inside Sales Representative, Customer Service, Retail Sales, Contractor Sales, Building Materials, Order Entry, Sales Support, Construction Materials, Product Specialist, Relationship Building, Lumber Sales, Project Consulting, Sales Strategy, Material Selection, Account Management.Qualifications:Reports to the location managerStanding/sitting/walking/stairsLifting/carrying light productOccasional lifting up to 25 lbs. as needed.