Inside Sales and Support - Madison

Dorman Products; Madison (IN); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Paid time off

Job summary

SuperATV, part of Dorman Products, is seeking an Inside Sales and Support Representative to thrive in a fast-paced environment. You will provide top-notch service to customers and dealerships, selling products by calls, live chat, and email, while supporting installations and addressing issues.

Qualified candidates have proven inside sales and customer service experience, excellent communication, and the ability to multitask. Travel may be required; Spanish speaking skills are preferred.

Qualifications

• Proven inside sales and customer service experience.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide top-notch customer service to callers from customers and dealerships.
• Sell products meeting riding needs via inbound/outbound calls, live chat, and email.
• Grow revenue by selling the SuperATV product line and supporting customers.
• Offer technical support by researching, troubleshooting, and answering installation questions.
• Follow up with customers via phone and email.

Skills

Inside sales

Customer service

Communication

Multitasking

Education

Associates or Bachelor's degree

Job description

SuperATV wasn't born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is highly focused on "Working to Wow" our customers and our community. SuperATV is a premier provider of ATV and UTV accessories, dedicated to enhancing off-road experiences for enthusiasts worldwide. In 2022, SuperATV joined the Dorman team which is publicly traded under the stock ticker DORM. With more than 3,800 employees across 29 different locations and a family of brands that also includes Dorman, Dayton Parts and Eagle Suspension, Dorman reached a revenue of $2.13 billion in 2025.

Everyone who works at Dorman contributes to our success. That means everyone has a unique ability to make an impact on the business, regardless of role and experience. We encourage everyone to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Inside Sales and Support Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV’s growth and impact in the off-roading industry.

Primary Duties

• Provide top notch customer service to all incoming calls from customers and dealerships.
• Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
• Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
• Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
• Follow up with customers on issues through both phone conversations and emails.

Qualifications

Qualified candidates will have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. Ability to make independent decisions, be a self-starter are critical.

Education / Experience

Mechanical aptitude, call center experience, and an associates or bachelor’s degree in related field, is preferred. Some travel may be required. Spanish speaking skills preferred.

#SATV

The US base salary range for this full-time position is $18.80 to $22.16. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

Benefits

• medical
• dental
• vision
• basic life insurance
• paid time off (sick/vacation)
• Paid Parental Leave
• paid holidays
• floating holidays
• paid time off starting in their first year of employment depending on hire date
• 401k retirement plan (with company match and profit-sharing)
• Discounted Employee Stock Purchase Plan

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.