Inside Sales and Customer Service Representative

REID Lifting Inc [USA]; Roseville (MN); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading lifting solutions company in Minnesota is seeking an Inside Sales and Customer Service Representative. In this hybrid role, you will provide exceptional support while assisting with sales activities, ensuring customer satisfaction through accurate product guidance and timely updates. Ideal candidates will have a background in customer service or sales, strong communication skills, and the ability to manage multiple tasks efficiently. Join the team and contribute to our continued growth!

Qualifications

• Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting.
• Strong communication skills (written and verbal).
• Ability to learn technical product details and provide accurate guidance.
• Self-starter with strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Provide first-class inside sales support and customer service via phone, email, and CRM.
• Support regional sales efforts and reseller relationships.
• Understand technical aspects of Reid’s product range to advise customers.
• Prepare and follow up on quotes; maintain CRM records.
• Process orders accurately and coordinate timely acknowledgments.

Skills

Customer service experience

Sales support skills

Strong communication skills

Technical product understanding

Proficiency in CRM systems

Organizational skills

Education

2-year or 4-year degree

Tools

Microsoft Office

CRM systems

Job description

Inside Sales and Customer Service Representative

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Reports to: Customer Service Lead

Company Description

Reid Lifting is a global leader in innovative, lightweight, and portable lifting and access solutions. Our products improve safety and productivity every day. We are expanding our U.S. team and looking for a motivated professional to join us and help us continue to grow.

Role Description

This hybrid role combines inside sales support with customer service excellence. You’ll assist with inside sales activities, including quoting, follow‑ups, and supporting regional sales initiatives. You’ll be the first point of contact for customers, ensuring they receive accurate product guidance, timely quote and order updates, and exceptional service.

Key Responsibilities

• Provide first‑class inside sales support and customer service via phone, email, and CRM.
• Support regional sales efforts and reseller relationships.
• Understand technical aspects of Reid’s product range to advise customers.
• Prepare and follow up on quotes; maintain CRM records.
• Process orders accurately and coordinate timely acknowledgements.
• Communicate with key contacts and resolve issues promptly.
• Liaise with UK headquarters for non‑standard items and inquiries.
• Contribute to U.S. growth strategy and report on performance metrics.

Qualifications

• Previous experience in customer service or inside sales, preferably in a manufacturing or industrial setting, and/or a 2-year or 4-year degree.
• Strong communication skills (written and verbal).
• Ability to learn technical product details and provide accurate guidance.
• Proficiency with CRM systems and Microsoft Office.
• Self‑starter with strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.

Preferred Traits

• Collaborative and personable.
• Analytical and proactive problem‑solver.
• Driven by success and accountability.
• Enthusiastic about growth and career development.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Some lifting and product handling required.
• Must complete Competent Person Training for Reid products.

Interested in working for us? Submit your application today!