Inside Sales and Customer Service Representative

The Greenhouse Company of South Carolina LLC; Irmo (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Greenhouse Company of South Carolina, LLC is seeking an Inside Sales and Customer Service Representative in Irmo, SC to join our on-site, full-time team. You will prepare accurate quotes, assist customers via phone and email, process orders, and resolve service-related questions to support greenhouse sales and satisfaction.

You will serve as the primary liaison between customers, shipping, and production to ensure smooth order fulfillment, timely updates, and proactive communication.

Qualifications

• Experience in Inside Sales and Customer Service.
• Four-year degree required in business or agriculture related field.
• Ability to work effectively in an on-site team environment.
• Strong organizational and multitasking abilities.
• Previous experience in the manufacturing or related industry is a plus.

Responsibilities

• Prepare accurate and competitive quotes and bids for customers based on their specific greenhouse needs.
• Assist customers via phone, email, or other communication channels with orders, product inquiries, returns (RMA), freight claims, and other service-related questions.
• Serve as the primary liaison between customers, shipping, and production departments to ensure smooth order fulfillment and communication.
• Process incoming orders promptly, track their progress, and provide timely updates to customers.
• Address and resolve customer inquiries, concerns, or complaints professionally and effectively, maintaining high customer satisfaction.
• Expedite order processing and shipment when necessary to meet customer deadlines and expectations.

Skills

Inside Sales

Customer Service

Teamwork

Organizational Skills

Education

Bachelor's degree in business or agriculture

Job description

Inside Sales and Customer Service Representative

Irmo, SC · Full-Time

Overview

The Greenhouse Company of South Carolina, LLC is a leading woman-owned manufacturer of high-quality greenhouses, dedicated to innovation and exceptional customer service. We’re looking for a motivated Inside Sales and Customer Service Representative to join our team and help us continue growing by delivering excellent support and sales solutions to our customers.

Sales and Customer Service

• Prepare accurate and competitive quotes and bids for customers based on their specific greenhouse needs.
• Assist customers via phone, email, or other communication channels with orders, product inquiries, returns (RMA), freight claims, and other service-related questions.
• Serve as the primary liaison between customers, shipping, and production departments to ensure smooth order fulfillment and communication.
• Process incoming orders promptly, track their progress, and provide timely updates to customers.
• Address and resolve customer inquiries, concerns, or complaints professionally and effectively, maintaining high customer satisfaction.
• Expedite order processing and shipment when necessary to meet customer deadlines and expectations.

General Duties

• Support special projects and initiatives as assigned by management.
• Participate in trade shows and industry events occasionally to represent the company and support sales efforts.
• Perform other related duties as required to contribute to team success.

Qualifications

• Experience in Inside Sales and Customer Service
• Four-year degree required in business or agriculture related field
• Ability to work effectively in an on-site team environment
• Strong organizational and multitasking abilities
• Previous experience in the manufacturing or related industry is a plus

Background check and drug test required