Inside Sales and Customer Service Representative

Mattress Atlanta; Atlanta (GA); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Commission on gross sales

New account bonuses

Weekly pay

Job summary

Mattress Atlanta seeks an Inside Sales & Customer Account Representative to balance outbound development with day-to-day account management and service for wholesale clients.

You will be the primary contact for business accounts, qualify opportunities, process orders, and coordinate with production and shipping to ensure timely fulfillment. This hybrid role requires strong communication, CRM proficiency, and reliable multitasking.

Qualifications

• 1-3+ years in inside sales or account management in B2B wholesale/retail.
• Strong communication and listening skills for customer interactions.
• Comfort with pricing, quotes, and basic margin calculations.

Responsibilities

• Outbound business development to prospective commercial and retail accounts via phone and email.
• Manage existing accounts to secure regular reorders and promotions.
• Process and track wholesale orders from intake to dispatch.
• Respond to stock, pricing, order status, and product inquiries.
• Document interactions and pipeline in CRM and tracking sheets.
• Collaborate with production and warehouse to keep orders on schedule.

Skills

Inside sales

Account management

Customer support

CRM usage

Excel/Sheets

Phone communication

Time management

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM software

Order management software

Microsoft Office

Google Workspace

Job description

We are seeking a driven, organized Inside Sales & Customer Account Representative to join our team. In this hybrid role, you will balance outbound business development with day-to-day account management and customer service. You will act as a core point of contact for our business clients—identifying new wholesale opportunities, processing incoming orders, resolving client inquiries, and coordinating with production and shipping to ensure fast, accurate fulfillment.

Duties & Responsibilities

• Outbound Business Development: Contact prospective commercial and retail accounts via phone and email to introduce product lines, qualify decision-makers, and generate trial orders.


• Account Management & Retention: Maintain ongoing communication with existing accounts to secure regular reorders, introduce promotions, and ensure long-term satisfaction.


• Order Processing & Coordination: Receive, enter, and track wholesale orders from initial intake through factory dispatch, ensuring accurate invoices, delivery dates, and freight details.


• Customer Support: Serve as the primary problem-solver for incoming customer inquiries regarding stock availability, pricing, order status, transit tracking, and product specifications.


• CRM & Record Keeping: Accurately document daily client interactions, leads, pipeline stages, and account notes in our CRM and internal tracking sheets.


• Cross-Department Collaboration: Work directly with plant production, warehouse dispatch, and outside territory reps to keep orders moving on schedule.

Qualifications & Skills

• 1-3+ years of experience in inside sales, account management, customer support, or operations within B2B wholesale, distribution, manufacturing, logistics, or retail.


• Confident verbal communicator with a professional, persuasive phone manner and strong active listening skills.


• Comfortable with numbers—able to calculate pricing, shipping quotes, wholesale volume discounts, and customer margins quickly.


• Solid computer literacy, including CRM tools, order management software, and Microsoft Office / Google Workspace (especially Excel/Sheets).


• Strong multitasking and time management skills to balance outbound prospecting with immediate customer service needs.


• High school diploma or equivalent required; associate or bachelor’s degree is a plus.


• Base

Salary

$45,000 (Guaranteed weekly pay)

• Performance Commission: Ongoing commission on gross sales/reorders


• New Account Bounties: Generous cash bonus per new wholesale account opened


• Earning Potential: Expected Year 1 Total Earnings of $60,000 - $75,000+ (Uncapped)

Pay

From $45,000.00 per year Work Location: In person