Inside Sales Account Representative

HP Inc.; Vancouver (WA); On-site; USD 69,916,000 - 99,658,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid holidays

Parental leave

Job summary

HP Inc. is seeking an Inside Sales Account Representative to engage potential customers, qualify leads, and guide them through the purchase journey. You will communicate product benefits, handle objections, and collaborate with senior sales staff to place orders by phone.

The role focuses on achieving quotas, improving response times, and contributing to team targets while learning HP products and sales processes in a dynamic environment.

Qualifications

• High School Diploma or GED or commensurate work experience.
• Prefer 2–4 years in inside/tele sales or related field.

Responsibilities

• Respond to inquiries from potential customers and qualify leads.
• Process orders and guide customers through the purchase journey.
• Communicate product benefits and use cases to customers.
• Address objections with clear, persuasive responses.
• Collaborate with senior reps to place orders by phone.
• Support order status updates and delivery inquiries.
• Identify opportunities for upselling and cross-selling.

Skills

Business Development

Cold Calling

Consultative Selling

Cross-Selling

Customer Relationship Management

Inside Sales

Sales Process

Phone Sales

Upselling

Education

High School Diploma/GED

Tools

Salesforce

Job description

Inside Sales Account Representative

Description -

Job Summary

• This role is responsible for responding to incoming inquiries from potential customers who have expressed interest in the organization’s offerings. The role assists in qualifying leads, processing orders, and guiding through the purchase journey while achieving and/or exceeding performance goals and quotas.

Responsibilities

• Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers.
• Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs.
• Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts.
• Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests
• Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone.
• Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps.
• Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services.
• Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process.
• Participates in training sessions to improve sales skills, product knowledge, and customer service techniques.
• Achieves individual and team-based goals related to lead conversion, response time, and other performance metrics and quotas.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications

• Certified Inside Sales Professional (CISP)

Knowledge & Skills

• Business Development
• Business Planning
• Business To Business
• Cold Calling
• Consultative Selling
• Cross-Selling
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outbound Calls
• Phone Sales
• Product Knowledge
• Sales Process
• Sales Prospecting
• Sales Strategy
• Salesforce
• Selling Techniques
• Telemarketing
• Upselling

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The on-target earnings (OTE) range for this role is $24.40 to $34.78 USD per hour with a 60%/40% (salary/incentive) mix . Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview

[https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job

Sales

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -