Inside Sales Account Representative

FlexTek; Kansas City (MO); On-site; USD 28,000 - 41,000; Full time

Job summary

FlexTek in Kansas City is seeking an energetic Inside Sales Representative to manage a large portfolio of existing customers, make high-volume outbound calls, and drive growth through relationship building. This entry-level to early-career role focuses on account management and business development in the Environmental Services industry, with a strong emphasis on customer experience.

You'll use Salesforce or a similar CRM, collaborate with Operations and Customer Service, and aim to expand

Qualifications

• 1–2 years of experience in customer service, inside sales, account management, retail sales, or business development preferred.
• Recent college graduates with strong communication skills are encouraged to apply.
• Comfortable making a high volume of outbound calls each day.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Experience with Salesforce or CRM systems is a plus.

Responsibilities

• Manage a large portfolio of existing customer accounts through proactive outbound calls and follow-up.
• Build strong relationships by understanding customer needs and providing exceptional service.
• Serve as the primary point of contact for customer questions, account updates, and service requests.
• Resolve customer concerns while partnering with internal teams to deliver solutions.
• Identify opportunities to expand services within existing customer accounts.
• Recommend additional solutions that provide value and improve customer retention.
• Support pricing discussions, contract renewals, and account retention initiatives.
• Consistently meet activity goals through outbound calling and customer engagement.
• Maintain accurate customer records and activity within Salesforce (or similar CRM).
• Track customer interactions, follow-ups, and sales opportunities.
• Prepare customer communications and support account documentation.
• Collaborate with Operations and Customer Service to ensure a seamless customer experience.

Skills

Customer service

Inside sales

Account management

Retail sales

Business development

Salesforce

Tools

Salesforce

Job description

We're seeking an energetic, customer-focused Inside Sales Representative to join a growing team in the Environmental Services industry. This is an excellent opportunity for a recent college graduate or early-career sales professional looking to build a successful career in account management and business development.

You'll be responsible for managing a large portfolio of existing customers, making outbound calls, strengthening relationships, identifying growth opportunities, and delivering an outstanding customer experience.

This is a high-energy, phone-based role where your communication skills, follow-up, and drive will directly impact your success.

What You'll Do:

Customer Relationship Management

• Manage a large portfolio of existing customer accounts through proactive outbound calls and follow-up
• Build strong relationships by understanding customer needs and providing exceptional service
• Serve as the primary point of contact for customer questions, account updates, and service requests
• Resolve customer concerns while partnering with internal teams to deliver solutions
• Identify opportunities to expand services within existing customer accounts
• Recommend additional solutions that provide value and improve customer retention
• Support pricing discussions, contract renewals, and account retention initiatives
• Consistently meet activity goals through outbound calling and customer engagement

Account Administration

• Maintain accurate customer records and activity within Salesforce (or similar CRM)
• Track customer interactions, follow-ups, and sales opportunities
• Prepare customer communications and support account documentation
• Collaborate with Operations and Customer Service to ensure a seamless customer experience

What We're Looking For

• 1–2 years of experience in customer service, inside sales, account management, retail sales, or business development preferred
• Recent college graduates with strong communication skills are encouraged to apply
• Comfortable making a high volume of outbound calls each day
• Excellent communication and relationship-building skills
• Strong organizational skills and attention to detail
• Self-motivated with a positive attitude and strong work ethic
• Experience with Salesforce or CRM systems is a plus

What Makes Someone Successful?

• Positive, energetic personality
• Comfortable on the phone and building relationships
• Competitive with a desire to grow
• Organized with excellent follow-up skills
• Coachable and eager to learn
• Team player who thrives in a fast-paced environment

Why Join Us?

• Excellent opportunity to launch a long-term sales career
• Base hourly pay plus commission incentives
• Work with an established customer base while developing sales skills
• Career advancement opportunities within a growing organization
• Collaborative team environment with ongoing training and support