Inside Sales Account Manager – Manufacturing

O&K American Corp.; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Optical Insurance

401k with Yearly Employer Profit Share

Short-Term Disability and Life INS (AD

Job summary

O&K American Corp. in Chicago, IL is seeking an Account Manager - Inside Sales to manage customer orders and inquiries, maintain relationships with assigned territory accounts, and drive service excellence.

You will enter orders in AS400, coordinate with production, plan shipments, and support outside sales and accounting with pricing or invoicing. This full-time role offers competitive wages and comprehensive benefits.

Qualifications

• Bachelor’s degree in business management, advertising, marketing or related fields.
• Detail oriented with ability to manage multiple projects.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently with limited supervision.
• Experience delivering client-focused solutions and time management.
• Excellent customer service skills across all staff and clients.
• Experience in the manufacturing field.

Responsibilities

• Answer calls from customers regarding inquiries or orders and enter all orders in AS400.
• Respond to customer inquiries promptly.
• Assist with client requests or resolve escalated issues.
• Maintain relationships with assigned territory/accounts.
• Follow up with possible leads to obtain additional business.
• Enter and issue new purchase orders.
• Review complaints from customers and recommend corrective action.
• Work with production scheduler to verify and ensure production schedule can meet requested delivery date.
• Plan shipments, create, and provide shipping instructions to Shipping and QA department.
• Schedule empty carrier return.
• Provide mill certification and BOL to customer.
• Review and assess shipment prices from previous day before issuing invoice to customer.
• Enter data and print out New M-Spec Request Form.
• Review and verify the M-Spec sheet for correct size, grade, mill source, wire type, coating and coil weight.
• Manage overall and storing inventory from order adjustments.
• Maintain Rod Inventory. Verify the requested size, weight, grade of material was delivered in good condition.
• Review open orders, assess past orders, and adjust transfer orders.
• Maintain close relationship with outside sales.
• Support Outside sales and accounting with pricing or invoice issues.
• Answer and transfer company calls to the appropriate department as needed.
• Other duties as assigned.

Skills

Detail oriented

Effective communication

Time management

Customer service

Manufacturing experience

Independent work

Client-focused solutions

Education

Bachelor’s degree in business management, advertising, marketing or related

Tools

Microsoft Office

Job description

O&K American Corp. in Chicago, IL is seeking an Account Manager - Inside Sales to manage customer orders and inquiries, maintain relationships with assigned territory accounts, and drive service excellence.

You will enter orders in AS400, coordinate with production, plan shipments, and support outside sales and accounting with pricing or invoicing. This full-time role offers competitive wages and comprehensive benefits.