Inside Sales Account Manager

Veritiv; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Tuition reimbursement

Job summary

Veritiv in Detroit is seeking anInside Sales Account Manager to nurture existing customer relationships, drive revenue growth, and leverage digital channels to meet sales targets. The role emphasizes strong communication and customer service while promoting Veritiv products and services.

The position requires 1–3 years of related experience, a Bachelor's degree preferred, and a tech‑savvy, proactive attitude. Travel to customers and office locations is expected as part of the job.

Qualifications

• 1–3 years of related job experience.
• Excellent verbal, written, people and diplomacy skills.
• Strong customer service skills (friendly, courteous and helpful).
• Bachelor's Degree Preferred.

Responsibilities

• Identify potential customers from existing customers and referrals or events.
• Utilize digital communication methods to engage customers at various stages of the sales cycle.
• Maintain records, schedule follow-ups, and create call plans in the CRM system.
• Drive sales growth by promoting products and services through digital channels.
• Collaborate with marketing and customer support for a seamless customer experience.
• Stay informed about industry trends, competitor activities and market dynamics.
• Perform other duties as required.

Skills

Relationship building

Communication skills

Customer service

Tech savvy

Proactive & results

Digital sales tools

Education

Bachelor's degree preferred

Job description

Job Purpose

Our Inside Sales Account Manager will be responsible for cultivating and nurturing strong relationships with existing customers, driving revenue growth, and ensuring customer satisfaction. This position will also drive sales by leveraging technology and digital communication channels to effectively connect with customers and achieve sales targets.

Job Responsibilities

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Utilize digital communication methods and tools to engage customers at various stages of the sales cycle, providing them with timely and relevant information.
• Maintain accurate records, schedule follow-up actions, and create call plans of leads and interactions in the CRM system.
• Drive sales growth by actively promoting and selling our products and services through digital channels, ensuring the attainment of sales goals.
• Collaborate with cross-functional teams, including marketing and customer support, to ensure a cohesive and seamless customer experience.
• Stay informed about industry trends, competitor activities, and market dynamics to capitalize on emerging opportunities.
• Perform other duties as required.

Additional Responsibilities & Qualifications

• Visionary mindset, capable of identifying long-term customer relationship opportunities and growth potential.
• Technologically savvy with a keen interest in adopting new tools and methods for sales improvement.
• Highly motivated, proactive, and results-oriented individual with a passion for delivering exceptional customer experiences.

Work Experience

• 1-3 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).

Education

• Bachelor's Degree Preferred

Physical Requirements

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.