Inside Sales Account Manager

Veritiv Corp; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Veritiv Corp in Michigan is seeking an Inside Sales Account Manager to cultivate relationships with existing customers, drive revenue growth, and ensure satisfaction. The role emphasizes using digital channels to connect with clients and hit sales targets.

You will identify prospects through referrals and events, maintain CRM records, collaborate with marketing and support, and stay ahead of industry trends.

Qualifications

• 1-3 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills.
• Strong customer service skills.
• Ability to work with CRM systems and digital sales tools.

Responsibilities

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Utilize digital communication methods and tools to engage customers at various stages of the sales cycle, providing them with timely and relevant information.
• Maintain accurate records, schedule follow-up actions, and create call plans of leads and interactions in the CRM system.
• Drive sales growth by actively promoting and selling our products and services through digital channels, ensuring the attainment of sales goals.
• Collaborate with cross-functional teams, including marketing and customer support, to ensure a cohesive and seamless customer experience.
• Stay informed about industry trends, competitor activities, and market dynamics to capitalize on emerging opportunities.
• Perform other duties as required.

Job description

Job Purpose

Our Inside Sales Account Manager will be responsible for cultivating and nurturing strong relationships with existing customers, driving revenue growth, and ensuring customer satisfaction. This position will also drive sales by leveraging technology and digital communication channels to effectively connect with customers and achieve sales targets.

Job Responsibilities

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Utilize digital communication methods and tools to engage customers at various stages of the sales cycle, providing them with timely and relevant information.
• Maintain accurate records, schedule follow-up actions, and create call plans of leads and interactions in the CRM system.
• Drive sales growth by actively promoting and selling our products and services through digital channels, ensuring the attainment of sales goals.
• Collaborate with cross-functional teams, including marketing and customer support, to ensure a cohesive and seamless customer experience.
• Stay informed about industry trends, competitor activities, and market dynamics to capitalize on emerging opportunities.
• Perform other duties as required.

Additional Responsibilities & Qualifications

• Visionary mindset, capable of identifying long-term customer relationship opportunities and growth potential.
• Technologically savvy with a keen interest in adopting new tools and methods for sales improvement.
• Highly motivated, proactive, and results-oriented individual with a passion for delivering exceptional customer experiences.

Work Experience

• 1-3 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).

Education

Bachelor's Degree Preferred

Physical Requirements

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

What We Offer

• Engaging and inclusive culture with employee led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.

For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier.

For more information, visit www.veritiv.com and connect with the Company on LinkedIn.