Inside Sales Account Manager

Pro-Active Engineering, LLC; Burnsville (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Retirement plan with company match

FSA

Paid vacation

Sick days

Public holidays

Job summary

Pro-Active Engineering, LLC in Burnsville, MN, is seeking a Full Time Sales AT to serve as the primary contact for day-to-day quoting and operations support. You will work with internal sales staff and external customers to ensure accurate quotes and timely manufacturing of PCBA assemblies to meet customer expectations.

This role requires strong communication, project-management skills, and the ability to coordinate with engineering, purchasing, quality, and documentation to maintain customer

Qualifications

• Bachelor's Degree or equivalent work experience preferred.
• Project management: experience tracking and managing multiple details within multiple projects & priorities.
• Problem solving: collaborating with different internal and external partners to solve complex issues.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to write effective and accurate reports & business correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Minimum 3 years of experience required in electronic manufacturing industry.
• Proficient in Outlook, Word and Excel.
• Working knowledge of Epicor (ERP), SAP, Oracle, Salesforce or custom ERP software preferred.

Responsibilities

• Provide complete and accurate customer requirements at the start of a quotation to ensure quotes meet customer expectations.
• Work with sales manager on pricing for quotes.
• Review and sign off on quotes to ensure they meet customer requirements.
• Send completed quotes to outside sales, or make available online for direct customer access.
• Provide monthly 90-day rolling forecast updates of total bookings for Territory.
• Maintain 90/60/30 day forecast accuracy by account, program and assembly.
• Present annual billings plan in December and update in June.
• Support internal quote activity with documentation, purchasing, engineering and scheduling.
• Coordinate change notices and keep documentation aligned with customer needs.
• Track and coordinate all RMA or quality-related issues to ensure resolution.
• Follow QMS procedures.
• Attend weekly sales meetings and report account issues and action items.
• Prioritize actions to win new business or retain current business.
• Escalate unresolved issues to management and collaborate with engineering, purchasing, shipping, quality and production as needed.
• Attend Quarterly Business Reviews (QBRs) and prepare supporting materials.
• Schedule internal prep meetings to ready staff for each QBR.
• Provide back-up support to Sales Administrator for order entry, quote generation, and acknowledgements.

Skills

Account management

Customer service

Quoting

Forecasting

Problem solving

Education

Bachelor's degree

Tools

Epicor ERP

SAP

Oracle

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales AT - Legal Address, Burnsville, MN, US

5 days ago Requisition ID: 1035

Salary Range: $65,000.00 To $90,000.00 Annually

This position is responsible for working directly with internal and external customers in account management support. Works closely with sales staff and is the primary customer contact person for day to day quoting & operations support.

Is the “Voice of the Customer” internally on all issues in conjunction with outside sales and sales administration.

This position is responsible for managing customer’s expectations internally by account, assembly/BOM and at times to the individual part number to insure accurate quotes and manufacturing of PCBA’s to “Customer Satisfaction” for specific Analog accounts.

This position is responsible for communicating Analog expectations externally with the account in partnership with sales administrator and outside sales staff by account, assembly/BOM and at times to the individual part number to insure accurate quoting and manufacturing of PCBA’s to “Customer Satisfaction” for specific Analog accounts. This person will manage the action items needed from our customers to engineering, purchasing, quality and documentation in order to meet their production requirements.

Core Values:

As an employee you should be aware of the and practice the Analog Technologies Core Values:

Duties and Responsibilities:

This position is responsible for providing complete and accurate customer requirements internally at the start of a customer quotation to ensure that quotes are done correctly to meet customer’s expectations.

Works with sales manager on completing pricing for quotes.

Reviews and signs off on quotes to ensure that quote meets all customer requirements before they are sent to customer.

Sends completed quotes to outside sales, the customer directly or puts them online in Locations for direct customer access.

Provide Monthly updates to the 90 day rolling forecast of total bookings for Territory. The forecast is due by the 5th of each month.

Order Forecast expected to be at 90% accurate for 30 days and 70% accurate for 60 and 90 days. The forecast will be by account, program and assembly.

Annual billings plan presented in December and updated in June.

Support all internal quote activity as needed with documentation, purchasing, engineering and scheduling to insure quotes completed thoroughly and accurately and in timely manner.

Works with customers, sales administration and scheduler on all push outs, pull-ins, on-hold notices to insure all procedures are followed completely and accurately for each.

Manages internal and external customer expectations regarding production schedules. Is responsible for creating, tracking & coordinating all customer related change notices internally and externally to insure customer documentation and Analog documentation match and changes are followed throughout the assembly production process.

Is responsible for tracking & coordinating all RMA’s or any quality related issues in from customers to insure complete resolution of issues both internally and externally. Is responsible for follow through on any NCR’s related to accounts to insure correct follow through to “Customer Satisfaction”.

Follows all procedures as outlined in QMS manual.

Attend Weekly Sales meeting: Provide updates on account issues and present action items that needed to be supported by outside sales.

Help prioritize action items needed for company support to either win new business or insure we keep the business we have.

Escalate any unresolved issues and exceptions to management.

Collaborate with Engineering on resolving any customer related issues to help meet customer requirements. Escalate as required to customer or management.

Collaborate with Purchasing as requested by sales manager or Materials manager on resolving any customer related issues to help meet customer requirement.

Escalate as required to customer or management.

Collaborate with shipping & receiving on any customer related issues to help support keeping customer schedule. Escalate as required to customer or management.

Collaborate with Quality department and Documentation Control on any customer related issues to help meet customer requirements. Escalate as required to customer or management.

Collaborate with Production and scheduler on any customer related issues to help support maintaining “accurate and current customer expectations” regarding their internal build schedule. Escalate as required to customer or management.

Attend Quarterly Business Reviews (QBR’s) – Provide record of meeting, summary of action items and corrective action items and manage action items through to completion. Help prepare sales staff QBR’s.

Schedule internal preparation meeting and insure that all staff is equipped and prepared for each QBR customer meeting.

Provides “Back up” responsibilities to Sales Administrator for order entry, quote generation, change notices and order acknowledgements. Other responsibilities as assigned by manager.

Qualifications:

Bachelor’s Degree or equivalent work experience preferred.

Project Management: Experience tracking and managing multiple details within multiple projects & priorities simultaneously.

Problem Solving: Experience collaborating with different internal and external partners to complex solves customer issues.

Excellent interpersonal and communication skills, both written and verbal.

Ability to write effective and accurate reports & business correspondence.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum 3 years of experience required in electronic manufacturing industry

Proficient in Outlook, Word and Excel preferred.

Working knowledge of Epicor (ERP), SAP, Oracle, Salesforce or custom ERP software preferred.

Compensation and Benefits:

Analog Technologies is a Pro-Active Engineering company that offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, and holidays. We also offer a business casual dress code. You can wear jeans every day!

This position is not eligible for sponsorship of employment visas. Applicants must be authorized to work for any US employer.

Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.