Inside Sales

Richards Building Supply Co.; Winterville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

20 PTO days

Bonuses

Medical, dental, vision insurance

401K with match

Short/Long Term Disability

Family-owned & operated

OT potential

Job summary

Richards Building Supply is seeking an Inside Sales Representative to deliver exceptional customer experiences and strengthen contractor relationships. You will advise customers, process orders, and coordinate product transfers, all while collaborating with Outside Sales to grow sales.

The role emphasizes a stable full-time schedule, opportunity for bonuses, comprehensive benefits, and a supportive, family-owned environment. Costa employees receive training and room for growth.

Qualifications

• 2–3 years in a customer-facing role (sales/retail/distribution).
• Strong computer skills; CRM a plus.
• Willingness to travel overnight (up to 10%).
• Spanish-speaking skills are a strong advantage but not required.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Skills

Customer service

CRM experience

Multitasking

Phone & in-person communication

Spanish a plus

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales? Join Richards Building Supply, a family-owned and operated company with over 40 years of success. We’re looking for a driven Inside Sales Representative to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations - no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success - whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You'll Do

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Requirements

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Benefits

• 20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years).
• Bonus Incentive program as well as Holiday bonuses and other bonus opportunities!
• Competitive Hourly Rate with great OT potential during peak season hours.
• Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. - 4:00 P.M.
• Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD & D benefit plans.
• Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD& D benefit policies.
• 401K program with a best in industry company match.
• Opportunity for career advancement
• Family owned, operated and focused company!

Richards Building Supply is a wholesale building material distributor serving 12 states with over 60 locations! As a family owned, operated and focused company, Richards Building Supply has spent the last 40 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more!

Learn more about us here: https://www.richards-supply.com/about

Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety.

It’s more than a job, it is your Career!