Inside Sales

Supply New England; Warwick (RI); On-site; USD 42,000 - 65,000; Full time

Job summary

Supply New England is seeking an Inside Sales representative to grow existing customers and create new ones, meeting monthly sales quotas at the gross margin while enhancing customer satisfaction. You will work with the distribution team to upsell, promote programs, and ensure high-quality service.

This full-time role involves in-office work in Warwick, RI, with occasional travel for trainings and events. Applicants should have a high school diploma or GED; a college degree and knowledge of

Qualifications

• High school diploma or GED required or equivalent.
• College degree preferred; industry knowledge in plumbing/heating/HVAC advantageous.
• Strong sales and customer service skills with ability to upsell.

Responsibilities

• Sells and promotes stocked items; offers alternatives and converts requests to stock brands.
• Upsells complimentary products and promotes current programs and sales.
• Maintains knowledge of products to articulate competitive advantages and close sales.
• Greets customers and provides service with respect and knowledge at the point of sale.
• Follows through on communications, bids, and existing orders to ensure satisfaction.

Skills

Sales

Customer Focus

Time Management

Organizational Skills

Communication Proficiency

Team Collaboration

Education

High school diploma or GED

College degree (preferred)

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category

Sales and Marketing

Summary/Objective

The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sells and promotes the items and products that we have in stock – provide alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
• Actively upsells customers on complimentary products beyond original order.
• Promotes current programs and sales.
• Follows-though on commitments (communications, bids, existing sales orders, etc.) made to customers.
• Meets and greets customers at the point of sale with service, respect, and knowledge.
• Confident and passionate about selling. Always closing and asking for the sale.
• Demonstrates comprehensive company product knowledge and can articulate competitive advantage.
• Exhibits positive outlook, camaraderie, and passion for the job.
• Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.
• Demonstrates proficiency with related computer systems and applications.
• Accurately follows procedures to ensure high quality output and takes action to correct quality problems.
• Solves customer needs by recommending products or services that contribute to their level of satisfaction.
• Organizes work time to maximize efficiency with a defined time management process.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel

Occasional travel is expected with this position for trainings, events, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Position Requirements

Competencies

• Sales
• Customer/Client Focus
• Time Management
• Organizational Skills
• Communication Proficiency
• Contribute to Team Success

Required Education and Experience

High school diploma or GED, or equivalent combination of education and experience.

Preferred Education and Experience

College Degree
Knowledge of Industry – Plumbing, Heating, HVAC

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Full-Time/Part-Time Full-Time

Shift Days

Keywords Sales, Plumbing, Heating, HVAC, Wholesale

Wage

Location

Position Inside Sales

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Open Date 10/19/2026

About the Organization Supply New England is a well-established company which provides plumbing, heating, cooling and generator equipment and supplies for contractors throughout Southern New England in MA and RI.

This position is currently accepting applications.