Inside Sales

Franklin Building Supply Co., Inc.; Twin Falls, Northern (ID, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Holiday pay

Disability & life insurance

Job summary

Franklin Building Supply Co., Inc. is seeking an Inside Sales Coordinator to provide exceptional customer service and guide customers in finding the right building materials. You will be the daily face of our company in-store, welcoming customers and supporting sales activities.

The role emphasizes problem-solving, product knowledge, and teamwork within a fast-paced retail environment. This entry-level position offers growth with a focus on long-term relationships with customers and vendors.

Qualifications

• Customer service mindset with safety and reliability.
• Basic knowledge of building materials or ability to learn quickly.
• Efficient time management in a fast-paced environment.
• Basic computer and social media skills to support sales.
• Ability to solve problems independently and meet objectives.

Responsibilities

• Act as the daily face of Franklin Building Supply, greeting and assisting customers.
• Assist customers in finding products and answering questions to ensure a positive visit.
• Engage with customers and support inside sales activities to drive sales and relationships.

Skills

Customer service

Building materials knowledge

Time management

Computer skills

Social media familiarity

Problem solving

Education

High school diploma or equivalent

Job description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!


• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.


• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.


• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.


• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.


• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.


• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

The primary purpose of the Office & Sales Support Coordinator is to provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one. This role entails assisting customers, addressing their questions, and guiding them in finding the products they require.

About the Inside Sales:

• The Office & Sales Support Coordinator serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our Inside Sales staff warmly greet them and offer support.


• In this dynamic role, you'll encounter a diverse range of customers and experience the daily operations of a retail facility. Working as an inside sales rep provides exposure to nearly every aspect of the building industry. Successful employees in this role are prime candidates to advance into building materials sales.


• We are seeking individuals who are adept problem solvers, and capable of finding creative solutions to meet customer needs. A successful employee will leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company.


• We foster a competitive yet team-oriented atmosphere, believing in the power of partnerships with our customers and vendors for mutual success.


• We invest in our employees and expect them to take ownership of their opportunities and challenges. No matter the situation, we expect our employees to do what's right for the customers and the company.


• We aim for long-term relationships with our employees, encouraging them to grow with the company and balance their personal and professional lives to support this goal.

Requirements

Entry-level position: To excel in this role, you should embody the following attributes and qualifications:

• Customer Service-Minded: A focus on providing excellent customer service is paramount. Safety-conscious, honest, hardworking, outgoing, friendly, and expressive in your interactions.


• Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information in this field.


• Time Management: Efficiently manage your time to accomplish multiple objectives in a fast-paced environment.


• Computer and Social Media Skills: Basic computer and social media skills to support sales and customer engagement.


• Problem-Solving: Independently solve problems to achieve specific objectives.


• Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.


• Continuous Learning: A dedication to expanding your knowledge base and staying up-to-date with industry trends.


• Adaptability: Recognize the need for process adjustments to support business growth.


• Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.