Inside Sales

Arlington Coal & Lumber Company; Sudbury (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent medical and dental insurance

Paid holidays

401K Program

Job summary

Arlington Coal & Lumber Company seeks an Inside Sales Associate to provide customer service at the sales counter and over the phone. The role includes assisting customers with product selection, processing orders, and coordinating deliveries.

Responsibilities include entering new customer data in the POS system, preparing estimates, and maintaining strong vendor relationships. Must be able to lift up to 75 lbs and work 40+ hours weekly full-time, with day shifts.

Qualifications

• High school diploma or GED required.
• Experience in retail/building materials preferred.
• Experience with POS software systems.
• Strong communication and computer skills.
• Ability to lift up to 75 pounds and stand for 8 hours.

Responsibilities

• Provides customer support to walk in retail or contractor customers
• Assists with product selection, purchases, and phone inquiries
• Advise customers in selection of building material supplies and related materials
• Prepare and process material estimates and orders including special orders
• Enter new customer information into POS system (Bistrack)
• Act as liaison with shipping and receiving staff to coordinate deliveries
• Assist with loading and unloading lumber and building materials as necessary

Skills

Customer service

Retail experience

Communication skills

Computer skills

Attention to detail

Education

High school diploma or GED

Tools

Point-of-Sale software

Job description

Description

The inside sales position provides customer service by answering questions, assisting customers, and processing sales at the sales counter or over the phone.

Requirements

Essential Duties and Responsibilities:

• Provides customer support to walk in retail or contractor customers
• Assists with product selection, purchases, and phone inquiries
• Advise customers in selection of building material supplies and related materials
• Prepare and process material estimates and orders including special orders
• Create new customer and build strong vendor relationships
• Estimates date of delivery to customer based on stocking levels and delivery schedules
• Enters new customer information into POS system, Bistrack
• Act as liasion with shipping and receiving staff to help coordinate deliveries
• Assist with loading and unloading lumber and building materials as necessary

Minimum Requirements:

• High school diploma or General Education Degree (GED)
• Experience in retail and/or independent retailer side of the building materials business
• Experience with Point-of-Sale software systems
• Strong communication skills
• Strong computer skills
• Attention to detail
• Must be able to lift and carry up to 30 pounds and occasionally up to 75 pounds
• Ability to be on feet for 8 hour shift

*Some local travel required, no overnight travel

Job Type: 40+ Hours per week with occasional Saturdays; Full Time Position; Day Shift

Company Benefits:

• Excellent medical and dental insurance plans
• Paid holidays and time off
• 401K Program

Arlington Coal & Lumber provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Arlington Coal & Lumber takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.