Lumber Counter Sales Specialist

Gillman Home Center; Eaton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with employer contribution

Life insurance (Free $25k)

Employee discount

Vacation time

Job summary

Gillman Home Center is seeking a Lumber Counter Sales Specialist to assist customers and contractors with project needs. This full-time role (40 hours/week) requires open availability Monday through Sunday, with store hours from 7am to 8pm. You will help customers, process quotes and orders, and support deliveries and installations.

Ideal candidates have 3+ years in building materials, strong customer service experience, and a willingness to learn product lines. Retail experience is a plus.

Qualifications

• High school diploma or GED required; related experience or training accepted.
• 3+ years in the building materials/construction industry preferred.
• 1+ years of customer service experience required; retail experience a plus.

Responsibilities

• Assist customers and contractors with project needs and product selection.
• Provide excellent service and maintain courtesy and respect with all customers and team members.
• Greet customers and resolve inquiries, advise on solutions, and upsell when appropriate.
• Educate yourself on product lines and industry trends; stay informed of changes.
• Create accurate quotes, take-offs, purchase orders, and invoices using store software.
• Process orders, scheduling deliveries, and follow up from quote to project completion.
• Ensure orders are correctly invoiced and manage returns with follow-up for credits.
• Maintain store area cleanliness and organize the lumber desk area.
• Open/close store as assigned and uphold safety and company policies.

Skills

Customer service

Teamwork

Attention to detail

Follow-up

Education

High school diploma or GED

1-3 years related experience

3+ years building materials industry

1+ years customer service

Retail experience

Job description

The Lumber Counter Sales Specialist will assist customers and contractors with any project needs. This is a full-time position, 40 hours/week, open availability Monday - Sunday. Store hours 7am -8pm.

Essential Functions:

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
• Utilize various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Perform necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
• Perform department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed.
• Make taking care of customers a priority while working your area.
• Help out in other departments as necessary.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Open and close store as assigned.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies:

• Customer Service
• Teamwork
• Attention to detail
• Follow-up

Supervisory Responsibility:

This position does not directly supervise anyone.

Work Environment:

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.

Physical Requirements:

• Prolonged periods of sitting, standing and walking throughout the day.
• Must be able to occasionally lift up to 10 lbs.

Position Type and Expected Hours of Work:

This is a full-time position, 40 hours/week, open availability Monday - Sunday. Store hours 7am -8pm.

Required Education and Experience:

• High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience.
• 3+ years of experience in the building materials/construction industry
• 1+ years Customer service experience
• Retail experience a plus

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.