Inside Sales

Sudbury Lumber Company Inc; Sudbury (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Excellent medical and dental insurance

Paid holidays

401K Program

Job summary

Arlington Coal & Lumber seeks an inside sales associate to deliver exceptional customer service at the sales counter and over the phone. You will assist customers with product selection, place orders, prepare estimates, and manage new customer records.

You will coordinate deliveries with the shipping team and assist with loading and unloading lumber and building materials as required. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Experience in retail or contractor materials is preferred.
• Experience with POS software systems (Bistrack or similar).
• Strong communication and computer skills with attention to detail.

Responsibilities

• Provide customer support at the retail counter or over the phone.
• Assist with product selection, purchases, and inquiries.
• Advise customers on building material supplies and related materials.
• Prepare and process material estimates and orders, including special orders.
• Create new customer records and build vendor relationships.
• Estimate delivery dates based on stock and schedules.
• Enter new customer information into the POS system (Bistrack).
• Coordinate deliveries with shipping/receiving staff.
• Assist with loading and unloading lumber and materials as needed.

Skills

Customer service

Retail experience

POS software

Communication

Computer skills

Attention to detail

Lifting up to 75 lbs

Education

High school diploma or GED

Tools

Bistrack

Point-of-Sale systems

Job description

Description

The inside sales position provides customer service by answering questions, assisting customers, and processing sales at the sales counter or over the phone.

Requirements

Essential Duties and Responsibilities:

• Provides customer support to walk in retail or contractor customers
• Assists with product selection, purchases, and phone inquiries
• Advise customers in selection of building material supplies and related materials
• Prepare and process material estimates and orders including special orders
• Create new customer and build strong vendor relationships
• Estimates date of delivery to customer based on stocking levels and delivery schedules
• Enters new customer information into POS system, Bistrack
• Act as liasion with shipping and receiving staff to help coordinate deliveries
• Assist with loading and unloading lumber and building materials as necessary

Minimum Requirements:

• High school diploma or General Education Degree (GED)
• Experience in retail and/or independent retailer side of the building materials business
• Experience with Point-of-Sale software systems
• Strong communication skills
• Strong computer skills
• Attention to detail
• Must be able to lift and carry up to 30 pounds and occasionally up to 75 pounds
• Ability to be on feet for 8 hour shift

*Some local travel required, no overnight travel

Job Type: 40+ Hours per week with occasional Saturdays; Full Time Position; Day Shift

Company Benefits:

• Excellent medical and dental insurance plans
• Paid holidays and time off
• 401K Program

Arlington Coal & Lumber provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Arlington Coal & Lumber takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.