Inside Sales

Seal Shield LLC; Orlando (FL); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous base salary

Ownership thinking profit sharing

100% paid medical plan

12 week paid maternity program

3% yearly cost of living increase

Bi-annual performance review

30 PTO days to start

401k safe-harbor plan

Yearly retreat

And much more!!!!!

Descrizione del lavoro

Seal Shield LLC in Orlando is seeking an Inside Sales/Customer Service Representative to support a rapidly expanding customer base. You will communicate with customers by phone, email, social media and chat, gather needs, and propose solutions.

The role requires basic product knowledge, NetSuite familiarity, and a proven ability to multi-task and work under pressure. You will document issues, coordinate warranty shipments, and collaborate with field sales to hit territorial goals.

Competenze

• BA or 2+ years of Customer Service or Inside Sales Experience.
• Experience with CRM tools (NetSuite preferred).
• Proficient in Microsoft Office.

Mansioni

• Recommend potential products or services by collecting customer information and analyzing needs.
• Communicate with customers via telephone, email, social media and chat.
• Maintain basic product knowledge and document support issues in NetSuite.
• Solve warranty and support issues and coordinate shipments as needed.
• Identify issues requiring advanced support from Tech Support or Sales.
• Collaborate with the field sales representative to support territorial goals.

Conoscenze

Customer service

Inside sales

Communication

Multi-tasking

Phone presence

Formazione

BA or 2+ years CS/Inside Sales

Strumenti

NetSuite

CRM tools

Microsoft Office

Descrizione del lavoro

Seal Shield is searching to fill an InsideSales role. This is a position with great growth potential but will require a lotof learning and company fun along the way! Working from our Orlando office andreporting to the EVP of Sales, the gifted candidate will be performing the following activities:

• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Responsible for communicating directly withCustomers via telephone and e-mail, social media and chat.
• Responsible for maintaining basic product knowledge.
• Responsible for solving warranty and support issues.
• Responsible for documenting support issues inNetSuite.
• Responsible for implementing solutions, includingwarranty replacement product shipments.
• Responsible for issuing call tags to pick-updefective product from Customer when necessary.
• Responsible for identifying issues that requireadvanced support from Tech Support Team or Sales Team.
• Partner with the field sales representative inassigned territory to support team financial goals

Hard Skills & Education:

Proficient in Microsoft office

BA or 2+ years of Customer Service or Inside Sales Experience

Experience working with CRM tools (NetSuite Preferred)

Specific Soft Skills (examples):

• Works well under pressure
• Ability to be an individual contributor supporting team goals
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills
• Strong phone presence and experience answering and dialingdozens of calls per day
• Strategic thinking

Experience:

The ideal candidate must be self-motivated with a proven track record in Customer Service or Inside Sales Support. The candidate must becomfortable in the dynamic atmosphere of a technical organization with arapidly expanding customer base. The Inside Sales / Customer Service Rep must possess strong communication skills via telephone and e‑mail along with the following:

• Ability to generate 100% Customer Satisfaction.
• Self-motivated with a proven track record in Customer Service.
• 2+ years of relevant experience in Inside Sales orCustomer Service preferred.
• Basic knowledge and familiarity with Seal Shieldproducts and lines of business.
• Able to identify customer’s needs and fulfill them.
• Able to identify customer’s problems and solve them.
• Ability to document incidents within NetSuite.
• Ability to facilitate product shipments.
• Ability to communicate service issues to Tech Support or Sales Teams.
• Ability to work well with other team members in anoffice environment.

Compensation:

We pride ourselves on having a “BEST IN CLASS” benefits packagethat NOBODY can match:

• Generous base salary
• Ownership thinking profit sharing quarterly bonuses
• 100% paid medical plan
• 12 week paid maternity program
• 3% yearly cost of living increase
• A bi-annual performance review system
• 30 PTO days to start (12 holidays, 3 volunteerismdays, 15 vacation days)
• 401k safe-harbor plan that the company invests 3%regardless of employee contribution
• Yearly retreat (i.e., company cruise)
• And much more!!!!!
• Government maximum