Customer Service Representative

Seal Shield LLC; Orlando (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Best-in-class benefits

Profit sharing quarterly bonuses

100% paid medical plan

401k plan with company match

Yearly company retreat

Seal Shield Ambassadorship Program

Job summary

Seal Shield LLC in Orlando seeks a Customer Service Representative who loves helping customers and turning challenges into positives. You will handle inquiries by phone, email, chat, and social media, build product knowledge, and document issues in NetSuite.

You will identify customer needs, coordinate product shipments, and support inside sales during surges. A strong communicator with problem-solving skills thrives in our fast-paced tech environment.

Qualifications

• BA or 2+ years in Customer Service or Inside Sales.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Recommend products or services by collecting information and analyzing needs.
• Communicate with customers via phone, email, social media, and chat.
• Maintain basic product knowledge.
• Solve warranty and support issues.
• Document issues in NetSuite.
• Implement solutions, including warranty shipments.
• Issue call tags to pick up defective product.
• Identify issues needing advanced support.
• Generate and distribute sales leads.
• Support inside sales during surge periods.

Skills

Customer Service

Inside Sales

Education

BA or equivalent

Tools

NetSuite

Job description

Seal Shield is searching for a Customer Service Superstar! We are looking for someone that loves toplease people, goes over the top to make things happen, is relentless inimproving experiences and is that magical teammate who can turn The Devil WearsPrada into Jacky Moon. If the peoplearound you don’t look to you as the person that always makes everything better,don’t waste your time reading this post.

This Customer Service Representative is a positionwith great growth potential, but will require a lot of learning and company funalong the way! Working from our Orlando office and reporting to the EVP ofSales, the gifted candidate will be performing the following activities:

• Recommend potential products or services tomanagement by collecting customer information and analyzing customer needs
• Responsible for communicating directly withCustomers via telephone and email, social media, and chat.
• Responsible for maintaining basic product knowledge.
• Responsible for solving warranty and support issues.
• Responsible for documenting support issues inNetSuite.
• Responsible for implementing solutions, includingwarranty replacement product shipments.
• Responsible for issuing call tags to pick-updefective product from the customer, when necessary.
• Responsible for identifying issues that requireadvanced support from Tech Support Team or Sales Team.
• Generate and distribute sales leads
• Support inside sales representatives in surgesupport roles to achieve team financial goals

Hard Skills & Education:

• Proficient in Microsoft office
• BA or 2+ years of Customer Service or Inside SalesExperience
• Experience working withCRM tools (NetSuitePreferred)

Specific Soft Skills (examples):

• Works well under pressure
• Ability to be an individual contributor supportingteam goals
• Ability to multi-task, prioritize, and manage timeeffectively
• Excellent verbal and written communications skills
• Strong phone presence and experience answering anddialing dozens of calls per day
• Strategic thinking

Experience:

The ideal candidate must be self-motivated with aproven track record in Customer Service support. The candidate must becomfortable in the dynamic atmosphere of a technical organization with arapidly expanding customer base. TheCustomer Service Rep must possess strong communication skills viatelephone and email, along with the following:

• Self-motivated with a proven track record inCustomer Service.
• Able to identify customer’s needs and fulfill them.
• Able to identify customer’s problems and solve them.
• Documenting incidents from beginning to completion.
• Ability to coordinate and facilitate productshipments.
• Ability to communicate service issues to multiplestakeholders.
• Ability to work well with other team members in anoffice environment.

Compensation:

We pride ourselves on having a “BEST IN CLASS”benefits package that NOBODY can match:

• Generous base salary
• Ownership thinking profit sharing quarterly bonuses
• 100% paid medical plan
• 12 week paid maternity program
• 3% yearly cost of living increase
• A quarterly performance review system
• 29 PTO days to start (11 holidays, 3 volunteerismdays, 15 vacation days)
• 401k safe-harbor plan that the company invests 3%regardless of employee contribution *
• Yearly retreat (i.e. company cruise)
• Seal Shield Ambassadorship Program
• And much more!!!!!

* Government maximum

We want to know who you are, ONLY if you exceed allof the above criteria.