Inside Sales

TRG; Montgomery (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

TRG Distribution seeks an Inside Sales Account Representative to manage day-to-day execution of assigned customer accounts in the industrial distribution sector, focusing on hose, gasket, conveyor belting and related products. Responsibilities include quoting, order entry, sourcing, purchasing, and Prophet 21 documentation.

The role emphasizes accurate order processing, timely quotes, and maintaining service continuity while collaborating with Outside Sales for strategic growth.

Qualifications

• Required: High school diploma or equivalent, strong accuracy and judgement, quick learner.
• Comfort learning ERP/order-entry systems and business tech; proficient in Microsoft Office 365.
• Clear, professional phone and written communication; ability to learn industrial products, specs, materials and cross-references.

Responsibilities

• Enter accurate orders in Prophet 21 and follow through to fulfillment, updating customers on delays or changes.
• Prepare accurate quotes, protect gross margin, follow up quotes and convert approved quotes to orders.
• Serve as the primary in-house contact for assigned accounts and coordinate with Outside Sales as needed.
• Support revenue through quote follow-up, reorder awareness, and product or quantity recommendations.

Skills

ERP/order-entry proficiency

Microsoft Office 365

Communication skills

Quoting and pricing

Inventory coordination

Education

High school diploma or equivalent

Tools

Prophet 21

Job description

Job Description

Position Summary: We are seeking a motivated Inside Sales Account Representative to join our team in the industrial distribution sector, specializing in hose, gasket, conveyor belting and related products. The Inside Sales Account Representative manages the day-to-day execution of assigned customer accounts. The role handles quoting, order entry, sourcing, purchasing, inventory coordination, customer communication, and Prophet 21 documentation. Outside Sales owns the primary customer relationship and strategic growth; Inside Sales is the trusted in-house contact who keeps business moving accurately and responsively.

Key Responsibilities

• Orders and follow-through: Enter accurate orders in Prophet 21, prioritize work by customer urgency and business impact, and follow orders through fulfillment. Keep customers informed of backorders, delays, and delivery changes.
• Quoting and pricing: Prepare accurate, timely quotes; price most routine business independently; protect gross margin; follow up open quotes and convert approved quotes to orders.
• Customer service and Outside Sales coordination: Serve assigned accounts as the primary in-house contact, respond promptly, solve routine issues, maintain service continuity, and involve Outside Sales when relationship-owner involvement is needed.
• Sales support: Support revenue through quote follow-up, reorder awareness, and appropriate product or quantity recommendations. Outside Sales owns strategic account growth.
• Sourcing and purchasing: Independently source special-order items, select suppliers, place purchase orders, and track them through receipt or delivery.
• Inventory and production coordination: Maintain adequate inventory for stock-assurance and hold-and-release commitments. Monitor demand, communicate production needs, and recommend priorities when capacity is constrained.
• Account records: Keep contacts, ship-to information, notes, document links, and account changes current in Prophet 21.
• Issue resolution and ownership: Resolve routine pricing, availability, delivery, order, and return issues. Address mistakes quickly, correct them, and prevent recurrence.
• Team support: Provide occasional front-counter and backup account coverage, help onboard newer team members, and support broader business needs when required.
• Required Qualifications:
• High school diploma or equivalent.
• Strong accuracy, judgment, follow-through, and ability to learn quickly. A specific number of years of experience is not required.
• Comfort learning ERP/order-entry systems and business technology; Proficient in Microsoft Office 365.
• Clear, professional phone and written communication.
• Ability and willingness to learn industrial products, specifications, materials, dimensions, and cross-references.
• Preferred Qualifications:
• Experience in industrial distribution
• Purchasing
• Order management
• Core Competencies:
• Curiosity and learning agility
• Ownership and accountability
• Accuracy and initiative
• Commercial judgment
• Teamwork
• Proactive communication

Job Description

Position Summary: We are seeking a motivated Inside Sales Account Representative to join our team in the industrial distribution sector, specializing in hose, gasket, conveyor belting and related products. The Inside Sales Account Representative manages the day-to-day execution of assigned customer accounts. The role handles quoting, order entry, sourcing, purchasing, inventory coordination, customer communication, and Prophet 21 documentation. Outside Sales owns the primary customer relationship and strategic growth; Inside Sales is the trusted in-house contact who keeps business moving accurately and responsively.

Key Responsibilities

• Orders and follow-through: Enter accurate orders in Prophet 21, prioritize work by customer urgency and business impact, and follow orders through fulfillment. Keep customers informed of backorders, delays, and delivery changes.
• Quoting and pricing: Prepare accurate, timely quotes; price most routine business independently; protect gross margin; follow up open quotes and convert approved quotes to orders.
• Customer service and Outside Sales coordination: Serve assigned accounts as the primary in-house contact, respond promptly, solve routine issues, maintain service continuity, and involve Outside Sales when relationship-owner involvement is needed.
• Sales support: Support revenue through quote follow-up, reorder awareness, and appropriate product or quantity recommendations. Outside Sales owns strategic account growth.
• Sourcing and purchasing: Independently source special-order items, select suppliers, place purchase orders, and track them through receipt or delivery.
• Inventory and production coordination: Maintain adequate inventory for stock-assurance and hold-and-release commitments. Monitor demand, communicate production needs, and recommend priorities when capacity is constrained.
• Account records: Keep contacts, ship-to information, notes, document links, and account changes current in Prophet 21.
• Issue resolution and ownership: Resolve routine pricing, availability, delivery, order, and return issues. Address mistakes quickly, correct them, and prevent recurrence.
• Team support: Provide occasional front-counter and backup account coverage, help onboard newer team members, and support broader business needs when required.
• Required Qualifications:
• High school diploma or equivalent.
• Strong accuracy, judgment, follow-through, and ability to learn quickly. A specific number of years of experience is not required.
• Comfort learning ERP/order-entry systems and business technology; Proficient in Microsoft Office 365.
• Clear, professional phone and written communication.
• Ability and willingness to learn industrial products, specifications, materials, dimensions, and cross-references.
• Preferred Qualifications:
• Experience in industrial distribution
• B2B customer service
• Inside sales
• Purchasing
• Order management
• Core Competencies:
• Curiosity and learning agility
• Ownership and accountability
• Accuracy and initiative
• Prioritization under pressure
• Commercial judgment
• Teamwork
• Proactive communication

Join Our Team! Invest in yourself with a career at TRG Distribution. Our people are at the heart of everything we do. We employ the industry’s most knowledgeable and skilled workforce while providing ongoing training, mentorship, and learning opportunities to develop the next generation of specialists.