Inside Sales

Richards Supply; Merrillville (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Medical/dental/vision insurance

401(k) match

Disability coverage

Family-owned environment

Job summary

Richards Building Supply in Merrillville, IN is seeking an Inside Sales Representative who can serve as a trusted advisor to contractors and professionals.

You will handle inbound and outbound inquiries, process orders, coordinate transfers, and stay ahead on promotions and product trends to boost sales. We offer a stable, full-time schedule, comprehensive benefits, and growth opportunities within a family‑owned company.

Qualifications

• 2–3 years in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills including Microsoft Office; CRM experience a plus.
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus, but training is provided.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—phone or in person.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records and ensure seamless order fulfillment.

Skills

Customer-facing

Microsoft Office

CRM experience

multitasking

Spanish skills

Travel up to 10%

Tools

CRM software

Microsoft Office

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply in a family‑owned and operated company with over 40 years of success!

We’re looking for a driven Inside Sales Representative in Merrillville, IN to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Benefits

• Stable Schedule: Full‑time, Monday‑Friday with consistent hours based on branch operations—no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family‑focused company closure between Christmas & New Year’s!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top‑Tier Benefits: Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable. 401K with industry‑leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success—whether through training, promotions, or new opportunities.
• Family‑Owned & Operated: We treat our team like family and foster a supportive, team‑driven environment.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—whether over the phone or in‑person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Qualifications

• 2‑3 years of experience in a customer‑facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast‑paced environment.
• Industry knowledge is a plus—but we’re happy to train motivated candidates!
• Spanish‑speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Ready to build your future with us? Apply today and become part of our growing family at Richards Building Supply!