INSIDE SALES

American Metals Supply; Madison Township (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

ESOP

Medical benefits

6% 401(k) match

Dental insurance

Job summary

American Metals Supply is a 100% employee-owned wholesale distributor specializing in sheet and coil steel, HVACR products, and related equipment. This role focuses on assisting customers with HVAC parts and supplies, processing quotes, and coordinating with manufacturers to ensure timely delivery.

Join a team that values integrity, accountability, and teamwork. You will educate customers, build lasting relationships, and collaborate with Outside Sales to deliver outstanding service in a

Qualifications

• Previous sales and customer service experience in construction, industrial distribution, HVAC, or related industries is preferred.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service and identify sales opportunities.
• Creative problem-solving and attention to detail.

Responsibilities

• Assist customers with phone and walk-in sales of HVAC parts and supplies—no cold calling.
• Receive and process requests for quotes, orders, pricing, and lead times via phone, email, and other channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with Outside Sales to ensure prompt, accurate, professional service.
• Educate customers on product features, applications, and solutions to meet business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Skills

Communication

Relationship building

Customer service

Sales awareness

Problem solving

Attention to detail

Self-motivation

Team collaboration

Integrity

Tools

Epicor Eclipse/Solar

Microsoft Office 365

Job description

Description

American Metals: More Than a Job — A Legacy of Strength and Service

At American Metals Supply, you're not just joining a company—you're becoming an employee-owner. Since 1962, we've built our reputation as a leading wholesale distributor of sheet and coil steel, prefabricated duct and fittings, HVACR products, and machinery by delivering exceptional products and unmatched customer service.

Today, we're proud to be 100% employee-owned, meaning every team member shares in our success through our Employee Stock Ownership Plan (ESOP).

Our culture is built on integrity, accountability, teamwork, and putting customers first.

If you enjoy helping customers, solving problems, and working with a team that values your contributions, we'd love to meet you.

What You Will Do:

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies—no cold calling required.
• Receive and process customer requests for quotes, orders, pricing, and lead times via phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with our Outside Sales team to ensure customers receive prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions to help meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

Requirements

What We Are Looking For:

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or a related industry.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with a high level of integrity.
• Comfortable working in a fast-paced environment while managing multiple priorities.

Preferred Qualifications:

• Experience with Epicor Eclipse/Solar software.
• Knowledge of HVAC products or the wholesale distribution industry.
• Proficiency with Microsoft Office 365.

Benefits Package:

• Competitive compensation
• Outstanding family medical benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth 401(k) with a 6% company match
• Employer-paid family dental insurance
• Employer-paid life insurance
• Paid Time Off (PTO)
• Seven paid holidays each year
• Opportunities for advancement and professional growth
• A collaborative, employee-owned culture where your contributions truly matter

American Metals Supply is an Equal Opportunity Employer.