INSIDE SALES

American Metals Supply; Groveport (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

ESOP (Employee Stock Ownership Plan)

401(k) and Roth 401(k) with 6% match

Employer-paid family dental insurance

Job summary

American Metals Supply, a 100% employee-owned company in Groveport, Ohio, is seeking an Inside Sales professional. You will assist customers with phone and walk-in HVAC parts sales, manage quotes and orders, and coordinate with manufacturers to ensure accurate lead times and timely delivery.

The role emphasizes building strong customer relationships, identifying sales opportunities, and educating customers on product features to meet their business needs.

Qualifications

• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with integrity.

Responsibilities

• Assist customers with phone and walk-in HVAC parts sales.
• Process quotes, orders, pricing, and lead times via multiple channels.
• Follow up on quotations to provide outstanding customer service.
• Coordinate with manufacturers for current lead times and delivery info.
• Partner with Outside Sales to ensure prompt, accurate service.
• Educate customers on product features and solutions to meet business needs.
• Build long-term relationships through responsiveness and product knowledge.

Skills

Communication skills

Relationship-building

Customer service

Problem-solving

Self-motivation

Tools

Epicor Eclipse

Solar software

Microsoft Office 365

Job description

INSIDE SALES

American Metals Supply Groveport, Ohio, United States

About this position

Description:

American Metals: More Than a Job - A Legacy of Strength and Service

At American Metals Supply, you're not just joining a company-you're becoming an employee-owner. Since 1962, we've built our reputation as a leading wholesale distributor of sheet and coil steel, prefabricated duct and fittings, HVACR products, and machinery by delivering exceptional products and unmatched customer service.

Today, we're proud to be 100% employee-owned, meaning every team member shares in our success through our Employee Stock Ownership Plan (ESOP).

Our culture is built on integrity, accountability, teamwork, and putting customers first.

If you enjoy helping customers, solving problems, and working with a team that values your contributions, we'd love to meet you.

What You Will Do:

• Assist customers with phone and walk-in (will-call) sales of HVAC parts and supplies-no cold calling required.
• Receive and process customer requests for quotes, orders, pricing, and lead times via phone, email, and other communication channels.
• Follow up on quotations and pricing requests to provide outstanding customer service.
• Coordinate with manufacturers to obtain current lead times and delivery information.
• Partner with our Outside Sales team to ensure customers receive prompt, accurate, and professional service.
• Educate customers on product features, applications, and solutions to help meet their business needs.
• Build long-term customer relationships through responsiveness, product knowledge, and dependable service.

What We Are Looking For:

• Previous sales and customer service experience, preferably in construction, industrial distribution, HVAC, or a related industry.
• Strong communication and relationship-building skills.
• Proven ability to provide excellent customer service while identifying sales opportunities.
• Creative problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently and collaboratively.
• Professional demeanor with a high level of integrity.
• Comfortable working in a fast-paced environment while managing multiple priorities.

Preferred Qualifications:

• Experience with Epicor Eclipse/Solar software.
• Knowledge of HVAC products or the wholesale distribution industry.
• Proficiency with Microsoft Office 365.

Benefits Package:

• Competitive compensation
• Outstanding family medical benefits
• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth 401(k) with a 6% company match
• Employer-paid family dental insurance
• Employer-paid life insurance
• Paid Time Off (PTO)
• Seven paid holidays each year
• Opportunities for advancement and professional growth
• A collaborative, employee-owned culture where your contributions truly matter

At American Metals Supply, every employee has a stake in our future. We work hard, support one another, and celebrate our shared success. If you're looking for more than just a job-a place where you can build a career and make a lasting impact.

American Metals Supply is an Equal Opportunity Employer.

Notice Regarding the Use of Artificial Intelligence in Application Review:

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.