Inside Sales

Franklin Building Supply; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Franklin Building Supply in Boise, Idaho is seeking an Inside Sales Representative to greet customers, answer questions, and guide them to the products they need. This role emphasizes friendly, safety-minded service, basic computer skills, and the ability to manage multiple tasks at the busy counter.

The successful candidate will learn the building materials we supply and grow with the team. Join a 100% employee-owned company with opportunities for advancement and a focus on customer service and

Qualifications

• Customer service-minded and safety-focused.
• Basic computer and social media skills.
• Independent problem-solving and time management.
• Willingness to learn building materials and products.
• Able to work at the store's inside sales counter.

Responsibilities

• Assist customers at the inside sales counter.
• Provide product guidance and answer questions.
• Greet customers and ensure a positive store visit.
• Collaborate with vendors and team to meet objectives.

Skills

Customer service

Safety-focused

Honest

Hardworking

Outgoing

Friendly

Expressive

Basic computer skills

Social media skills

Self-motivated

Team-oriented

Time management

Problem solving

Job description

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

The primary purpose of the Inside Sales Representative is to provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one. This role entails assisting customers, addressing their questions, and guiding them in finding the products they require.

About the Sales Counter:

• The Inside Sales Counter serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our Inside Sales staff warmly greet them and offer support.
• In this dynamic role, you'll encounter a diverse range of customers and experience the daily operations of a retail facility. Working at the inside sales counter provides exposure to nearly every aspect of the building industry. Successful employees in this role are prime candidates to advance into building materials sales.
• We are seeking individuals who are adept problem solvers, and capable of finding creative solutions to meet customer needs. A successful employee will leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company.
• We foster a competitive yet team-oriented atmosphere, believing in the power of partnerships with our customers and vendors for mutual success.
• We invest in our employees and expect them to take ownership of their opportunities and challenges. No matter the situation, we expect our employees to do what's right for the customers and the company.
• We aim for long-term relationships with our employees, encouraging them to grow with the company and balance their personal and professional lives to support this goal.

Requirements

• Customer service-minded, safety-focused, honest, hardworking, outgoing, friendly, and very expressive
• Have a basic knowledge of building materials and the ability to learn and retain new info
• Manage time well to accomplish multiple objectives
• Basic computer and social media skills
• Independently problem-solve in order to accomplish an objective
• Versatile, self-motivated & team-oriented
• Devoted to growing knowledge base
• Recognize adjustments to processes are necessary for the growth of business
• Prioritize and triage activities in order to achieve objectives within the promised completion time

Employment Eligibility:

Franklin Building Supply participates in E-Verify. All new hires must be legally authorized to work in the United States and will be verified through the federal E-Verify system.