Inside Sales

Capitol Building Supply, Inc.; Baltimore (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Overtime potential

Performance-based bonus

Commissions

Car allowance program

Travel expense reimbursement

Medical insurance

Wellness benefits

401(k)

Employee stock purchase program

Paid holidays & vacation

Professional growth opportunities

Development & training

Job summary

Capitol Building Supply, Inc. in Baltimore, MD is seeking an Inside Sales professional to provide product knowledge on drywall, insulation, metal studs, and related construction materials. You will take orders, build client relationships, and collaborate with field sales to shape sales approaches.

You will use the company system to enter orders, quote terms, and process cash sales while maintaining high service standards. This role offers commissions and a clear path to growth.

Qualifications

• Must be a team player, demonstrate attention to detail and have good organizational skills.

Responsibilities

• Taking orders at the sales counter and over the phone.
• Building relationships with customers and entering orders in the company system.
• Completing sales orders, tendering cash sales, and preparing reports.
• Collaborate with Outside Sales Reps and Sales Managers on sales approaches.
• Overcome objections and discuss credit terms with customers.

Skills

Customer relationship management

Negotiation skills

Communication excellence

Analytical capability

Collaborative teamwork

Adaptability

Project management

Organizational and time management

Digital literacy

Technical aptitude

Education

High school diploma or GED

Job description

**Commission structure will be on top of hourly pay. Position Purpose: The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry.

Key Responsibilities

Taking orders at the sales counter and over the phone. Building relationships with customers. Ability to use company computer system to enter orders. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches. Overcome objections of prospective customers. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports

Reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager

Physical Requirements

Must be able to remain in stationary position in an office environment: 50% Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Constantly working in office environment.

Working Conditions

Work is primarily performed in a professional office environment. Requires extended periods of sitting, computer use, and telephone communication. Frequent use of standard office equipment, including computers, printers, copiers, and other business technology. Regular interaction with employees, customers, vendors, and other business contacts. May require occasional lifting of office supplies or materials up to 15 pounds. Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Minimum Qualifications

Must be a team player, demonstrate attention to detail and have good organizational skills.

Preferred Qualifications

Industry/product knowledge a plus

Preferred Education

High school diploma or GED

Minimum Years of Work Experience

1-2 years preferred industry or like experience

Competencies

• Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
• Analytical Capability: Possess strong analytical skills to evaluate sales metrics, market data, and research findings, providing insightful analysis that informs strategic decision-making and enhances sales processes.
• Customer Relationship Management: Develop and nurture strong customer relationships, understanding their needs to deliver tailored solutions that drive sales growth and customer satisfaction.
• Collaborative Teamwork: Engage effectively with team members to achieve shared goals, contributing your skills and insights to drive collective success in sales initiatives.
• Negotiation Skills: Advanced skills in negotiating favorable terms with suppliers to enhance product offerings and cost efficiencies.
• Communication Excellence: Strong ability to prepare and deliver clear, compelling presentations and reports to senior leadership and cross-functional teams.
• Project Management: Competence in managing multiple initiatives concurrently, with a focus on delivering results efficiently and on time.
• Organizational and Time Management Skills: Demonstrate effective organization and time management abilities to prioritize tasks and optimize productivity in a dynamic work environment.
• Adaptability and Problem‑Solving: Ability to thrive in a fast‑paced environment, manage multiple priorities, and devise innovative solutions to overcome challenges, enhancing overall team effectiveness.
• Communication Proficiency: Demonstrate exceptional verbal and written communication skills to effectively interact with clients, internal teams, and stakeholders, ensuring clear understanding and facilitation of objectives.
• Customer Focus: Maintain a customer‑centric approach by understanding client needs, fostering relationships, and ensuring a high level of service that contributes to client satisfaction and loyalty.
• Technical Aptitude and Digital Literacy: Show proficiency in leveraging digital tools and computer applications to enhance sales strategies and improve customer engagement and satisfaction.

Salary

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Benefits

• Hourly associates may be eligible for overtime based on business needs
• Eligible for performance-based bonus programs
• Eligible for commissions
• Eligible for car allowance or automobile and fuel program
• Eligible for reimbursement for travel expenses in accordance with company travel policy
• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

Job Location

Capitol Building Supply, Inc. - Baltimore 6813 Quad Avenue Baltimore, MD 21237

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Legal Notice

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.00.

About Company

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada. In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.” GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.