Showroom Manager - Sales

GMS Southeast, Inc.; Hickory (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Holidays & Vacation Days

Professional Growth Opportunities

Job summary

SRS Distribution, Inc. is seeking a Showroom Manager to lead showroom operations in Hickory, NC. You will drive sales, mentor staff, and ensure exceptional customer service in a professional showroom environment.

Responsibilities include forecasting sales quotas, managing budgets, merchandising, and collaborating with outside sales reps to deliver a seamless customer journey.

Qualifications

• Bachelor's degree in marketing or business.
• Minimum of 5 years of experience.
• Knowledge of building materials or construction industry preferred.

Responsibilities

• Manage daily showroom operations including opening/closing procedures.
• Lead, mentor, and train staff in sales and communication.
• Forecast and develop annual sales quotas for regions/territories.
• Execute sales strategies and promotional programs.
• Merchandise displays and expand product lines.
• Collaborate with sales teams to ensure a consistent customer journey.
• Plan, organize, and distribute tasks while optimizing resources.
• Handle escalated customer issues with professionalism.
• Develop and monitor budgets and operational resources.
• Maintain showroom standards and visual merchandising.

Skills

Showroom management

Sales forecasting

Staff training

Budget planning

Customer service

Merchandising

Education

Bachelor's degree in marketing or business

Job description

Position Purpose

The Showroom Manager is responsible for leading all showroom operations, executing sales strategies, and creating an engaging, customer-focused environment that drives sales performance and enhances the overall customer buying experience. This role ensures operational excellence, fosters a high-performing team culture, and maintains showroom standards that reflect the company's brand and commitment to exceptional service.

Key Responsibilities

• Manage daily showroom operations including opening/closing procedures and team delegation
• Lead, mentor, and train staff in effective sales and communication strategies.
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; project expected sales volume and profit for existing and new products.
• Ensure execution of the developed sales strategies, plans and advertising or promotional programs
• Merchandise and manage showroom displays; contribute to expanding product lines
• Collaborate with Outside Sales Reps, Sales Managers, and other Showroom Managers to develop and maintain a consistent walk-in sales experience, ensuring exceptional customer service and a seamless customer journey.
• Plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
• Handle escalated customer issues and resolve service concerns with professionalism
• Maintain the showroom as a professional place of business.
• Develop, forecast and monitor budget and utilize operational resources.
• Propose innovative ideas to increase market share
• Assist customers with product selections
• Act as a role model and promote effective communication within the team
• Maintain outstanding store condition and visual merchandising standards
• Actively participate in ongoing training, professional development, and future educational opportunities to enhance leadership capabilities, product knowledge, and sales effectiveness.
• Attend and actively contribute to accountability meetings, utilizing key performance metrics to track progress, drive results, and support organizational goals.
• Take orders at the sales counter and over the phone.
• Build relationships with customers.
• Ability to use company computer system to enter orders.
• Complete sales orders and tender cash sales.
• Continue developing product knowledge to assist customers with purchases.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports

May be given responsibility to manage the Inside Sales and Showroom staff

Travel Requirements

N/A

Physical Requirements

Must be able to remain in a stationary position 50% of the time. Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in an office environment.

Working Conditions

Work is primarily performed in a professional office environment. Requires extended periods of sitting, computer use, and telephone communication. Frequent use of standard office equipment, including computers, printers, copiers, and other business technology. Regular interaction with employees, customers, vendors, and other business contacts. May require occasional lifting of office supplies or materials up to 15 pounds. Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Minimum Qualifications

Demonstrated knowledge of building materials or construction industry preferred.

Preferred Qualifications

N/A

Minimum Education

Bachelor's degree in marketing or business.

Preferred Education

N/A

Minimum Years of Work Experience

Minimum of 5 years of experience.

Certifications

N/A

Competencies

• Strive to do the right thing by displaying trust and integrity.
• Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
• Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
• Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
• Help champion an inclusive working environment; empower others to bng their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
• Ability to self-manage, show initiative, be proactive, and drive results.
• Communicate professionally, both verbally and in writing to coworkers and customers.

Work Location

N/A

Job Location

Colonial Materials, Inc. - Hickory 1280 4th Street Drive SW Hickory, NC 28602

Equal Employment Opportunity (EEO) employer

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Agency Policy

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Medical, Dental, Vision, Disability & Life Insurance
• Wellness Benefits
• 401(k) Retirement Plan
• Employee Stock Purchase Program
• Paid Holidays & Vacation Days
• Professional Growth Opportunities
• Development & Training Programs

Additional Benefits

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs

The Company

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada.

Company Commitment

In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.” GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

Equal Employment Opportunity (EEO) employer

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.