Inside Sales

BW Design Group; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

BW Design Group, located in Atlanta, GA, is seeking a proactive Inside Sales Support professional to manage customer requests and support the sales team. The ideal candidate will have a Bachelor's degree, 2–6 years of experience in customer service or sales support, and strong organizational skills. This role requires excellent communication abilities and a process-driven mindset. The position is on-site, based in Alpharetta, with opportunities for leadership and career advancement.

Qualifications

• 2–6 years of experience in customer service, sales support, or inside sales roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Process customer requests for quotes.
• Support the outside sales team with pricing requests.
• Follow up on submitted quotes and communicate with customers.

Skills

Customer service focus

Organizational skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Education

Bachelor’s degree or equivalent

Job description

Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers such as SPX, Waukesha and APV. Our valves, pumps and parts support the leading food and beverage manufacturing companies. Cadence specializes in having a highly experienced team that provides our customers with outstanding customer service and quick delivery times.

We are focused on providing our professionals with opportunities for leadership and career advancement within a thriving work environment and a unique people-centric culture. We offer a robust, centralized learning and development program to improve the career experience for every professional.

Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments supporting our clients by supplying various sanitary process equipment such as pumps, valves, heat exchangers, hoses, and associated repair parts.

Candidate must have a positive attitude, excellent communication, and organizational skills, working knowledge of Microsoft Office, specifically Word and Excel, and the ability to work independently with minimal supervision.

Responsibilities

• Process customer requests for quotes.
• Support the outside sales team with pricing requests and formal quotes for parts, equipment, and services.
• Process sales orders for parts and equipment orders.
• Generate purchase orders to suppliers for parts and equipment needed to fulfil open sales orders.
• Work together with the other inside sales team members to ensure customer orders are being processed in a timely manner.
• Follow up on submitted quotes, continually communicate lead time and delivery status of orders with customers.

Required Skills

• Bachelor’s degree or equivalent combination of education and experience.
• 2–6 years of experience in customer service, sales support, inside sales, or a related client-facing role.
• Demonstrated customer service focus, with a track record of responding to client needs professionally and promptly.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written and verbal communication skills with customers, suppliers, and internal teams.
• Proven organizational and task management skills, with the ability to follow established processes consistently.
• Process-driven mindset with strong attention to detail and follow-through.
• Self-motivated and able to work independently with a strong sense of urgency.
• Proven problem-solving skills, including identifying issues and implementing practical solutions.
• Proficiency in Microsoft Word and Excel for documentation, data entry, tracking, and reporting.
• Ability and willingness to learn technical products and apply product knowledge in customer interactions.

Nice to Have Skills

• Experience in sanitary, pharmaceutical, food and beverage, or broader industrial environments.
• Familiarity with technical or industrial products.
• Experience supporting customers in manufacturing, distribution, or process-based industries.
• Demonstrated competitiveness or goal orientation, such as meeting performance targets, service metrics, or sales goals.

Travel

• Periodic, regional travel to customer facilities may be required.

Location

• On-Site, 5 days a week in Alpharetta, GA.