Inside Roofing Sales Pro – Quotes & Service

New Castle Building Products; Norwalk (CT); On-site; USD 71,635,000 - 97,424,000; Full time

Benefits offered by this job

Competitive pay

Insurance package

401(k) plan

Paid vacation

Yearly reviews

Job summary

New Castle Building Products in Norwalk, CT is seeking an Inside Sales Representative to join our fast-paced team. You will answer calls and emails, prepare quotes for the outside sales team, process orders, and support contractor accounts while growing product knowledge across roofing, siding, decking, and windows/doors.

We value a can-do, customer‑service focused attitude, strong communication skills, and bilingual ability (Spanish a plus).

Qualifications

• Bi-lingual (Spanish) is a plus.
• Must have a can do, customer service first attitude.
• Basic math skills.
• Must have a good memory to be able retain a working technical knowledge on vast amounts of building materials (Roofing, Siding, Decking, Windows/Doors, Waterproofing)
• Prior experience with building materials is a plus.
• Able to work in a fast-paced environment.
• Commitment to the Company's mission and its core values.
• Excellent communication skills.

Responsibilities

• Answer calls and emails; quote projects for outside sales team.
• Process completed orders and projects.
• Handle contractor accounts; cold calling prospective customers.
• Develop and maintain a working technical knowledge of products sold.
• Coordinate customer delivery requirements with the dispatcher and share inventory management responsibilities.
• Perform other duties as assigned.

Skills

Customer service

Communication

Spanish (Bi-lingual)

Math skills

Building materials knowledge

Job description

New Castle Building Products (NCBP) is a privately owned full service building material distributor based in White Plains, NY. NCBP operates with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility and Passion. All our 20+ locations from Massachusetts to Baltimore operate with these core values as their driving force. We look for team members who will display and share these values with fellow employees and customers as we strive to develop the next generation of knowledgeable professional within the commercial and residential roofing industry.

Our location based in Norwalk is seeking an Inside Sales Representative. In this role, the applicant will be responsible for answering phone calls, emails, quoting projects for the outside sales team, and other contractor accounts, processing completed orders and projects, as well as cold calling prospective customers. Must have strong interpersonal skills, and the ability to effectively communicate with contractors, homeowners, and other employees.

Day-to-day Responsibilities

• Working in a fast-paced environment
• Preparing quotes for potential customers
• Handle and process customer returns
• Develop and maintain a working technical knowledge of products sold
• Coordinate customer delivery requirements with the dispatcher
• Shared responsibility for inventory management and purchasing
• You will be expected to perform other duties as assigned
  
  

Requirements For The Role

• Bi-Lingual (Spanish) is a plus
• Must have a can do, customer service first attitude
• Basic math skills
• Must have a good memory to be able retain a working technical knowledge on vast amounts of building materials (Roofing, Siding, Decking, Windows/Doors, Waterproofing)
• Prior experience with building materials is a plus
• Able to work in a fast-paced environment
• Commitment to the Company's mission and its core values
• Excellent communication skills
  
  

Benefits

• Competitive Pay
• Benefits: Medical / Dental / Vision / Life Insurance
• 401(k) with discretionary employer match
• Paid vacation and Holidays
• Yearly reviews with opportunities to advance your career based on performance
  
  

Wage Range: $25-$34/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.