Inside Rental Coordinator

Papé Material Handling, Inc.; Fontana (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive pay based on skills

Benefits package including 401(k) with

Health, dental, vision insurance

Paid holidays and vacation

Training and advancement opportunities

Job summary

Pape’ Rents – Fontana, CA is seeking an Inside Rental Coordinator to join our energetic team. You will combine rental coordination, customer service, and inside sales, serving as the primary contact for customers while partnering with Rental, Sales, Service, and Territory Management to deliver a great experience and grow rental and sales opportunities.

The role requires excellent communication, strong organization, and proficiency with Salesforce, Word, Excel, and Outlook; training on rental

Qualifications

• Excellent verbal and written communication and a customer-service mindset.
• Strong organization and time-management abilities in a fast-paced environment.
• Proficiency with Microsoft Word, Excel, Outlook, and Salesforce; training for rental software provided.
• Experience with rental equipment or material handling preferred.

Responsibilities

• Handle inbound rental, service, and sales inquiries by phone and walk-in customers.
• Coordinate rental requests from inquiry to order processing, including availability and pricing.
• Generate rental and sales leads through database mining and proactive outreach.
• Collaborate with Territory Managers and internal teams to move opportunities toward close.
• Record activities in Salesforce or internal systems for timely communication.
• Build strong customer relationships and manage multiple priorities.
• Complete clerical duties as assigned.

Skills

Excellent communication

Customer service mindset

Multi-tasking

Team collaboration

Sales coordination

Education

BA/BS degree

4 years related experience

Tools

Salesforce

Microsoft Word

Microsoft Excel

Outlook

Rental software

Job description

PAPE’ RENTS – FONTANA, CA

INSIDE RENTAL COORDINATOR

Do you love working in an energetic, fast-paced environment? Are you detail-oriented and great with people? Do you want to be part of a winning team with the support and resources to grow your career? If this sounds like you, we would love to hear from you!

Pape’ Material Handling, the premier capital equipment dealer in the West, is seeking a highly motivated Inside Rental Coordinator to join our growing team.

At Pape’, we invest in your growth through training, resources, and continuous support. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Inside Rental Coordinator, you will combine rental coordination, customer service, and inside sales. You will serve as our primary point of contact for customers while partnering with Rental, Sales, Service, and Territory Management teams to deliver a great customer experience and grow rental and sales opportunities.

• Manage inbound rental, service, and sales inquiries by phone and from walk-in customers, providing prompt, professional service,
• Coordinate rental requests from inquiries through order processing, including equipment availability, pricing, documentation, delivery details, and customer follow-up,
• Generate rental and sales leads through database mining, research, referrals, and proactive outreach to target accounts.
• Partner with Territory Managers and internal teams to identify opportunities, support account penetration, and help move qualified opportunities toward close.
• Record customer activity, orders, quotes, and follow-up needs accurately in Salesforce and/or internal systems to ensure timely communication.
• Build strong customer relationships, recommend appropriate solutions, and manage multiple priorities with accuracy, responsiveness, and a winning team attitude.
• Complete clerical duties as assigned.

WHAT YOU NEED:

• Excellent verbal and written communication skills, a strong phone presence, and a customer-service mindset.
• Strong organization and time-management skills with the ability to multi-task, prioritize, and thrive in a fast-paced environment.
• Excellent computer skills, including Microsoft Word, Excel, Outlook and Salesforce. Experience with point-of -rental software is preferred but we will train the right person!
• Ability to work effectively in a team environment and collaborate across Rental, Sales, and Service functions.
• Knowledge of rental equipment and the material handling industry is strongly preferred; a BA or BS degree, four years of related experience/training, or an equivalent combination of education and experience is preferred.

Compensation: $24.94-36.16/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.