Inside Rental Coordinator

Papé Material Handling, Inc. in; Fontana (CA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) retirement plans

Medical, dental, vision & prescription

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Tuition reimbursement

Paid holidays

Vacation & sick leave

Career advancement

Job summary

Pape' Material Handling is seeking an Inside Rental Coordinator to join our team in Fontana, CA. You will be the primary contact for customers, handling rental inquiries, orders, and follow-ups while collaborating with Rental, Sales, and Service teams to grow opportunities.

You will need excellent communication, strong organization, and the ability to multi-task in a fast-paced environment. Training on rental software will be provided, and Salesforce proficiency is a plus.

Qualifications

• Excellent verbal and written communication skills; strong phone presence and customer-service mindset.
• Strong organization and time-management with ability to multi-task in a fast-paced environment.
• Proficiency with Word, Excel, Outlook; Salesforce experience preferred; training provided for rental software.

Responsibilities

• Serve as primary contact for customers, coordinating rental inquiries, service and sales.
• Coordinate rental requests from inquiry to order processing, including pricing, documentation, delivery details, and follow-up.
• Generate leads through database mining, referrals, and proactive outreach to target accounts.
• Collaborate with Territory Managers and internal teams to identify opportunities and move opportunities toward close.
• Record customer activity, orders, quotes, and follow-up needs in Salesforce or internal systems.
• Build customer relationships, propose solutions, and manage multiple priorities with accuracy and responsiveness.

Skills

Customer service

Organization

Communication

Team collaboration

Microsoft Office

Salesforce

Education

BA/BS degree or related experience

Tools

Salesforce

Microsoft Word

Excel

Outlook

Job description

INSIDE RENTAL COORDINATOR:

Do you love working in an energetic, fast-paced environment? Are you detail-oriented and great with people? Do you want to be part of a winning team with the support and resources to grow your career? If this sounds like you, we would love to hear from you!

Pape' Material Handling, the premier capital equipment dealer in the West, is seeking a highly motivated Inside Rental Coordinator to join our growing team.

At Pape', we invest in your growth through training, resources, and continuous support. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape' Team!

WHAT YOU'LL DO:

As our Inside Rental Coordinator, you will combine rental coordination, customer service, and inside sales. You will serve as our primary point of contact for customers while partnering with Rental, Sales, Service, and Territory Management teams to deliver a great customer experience and grow rental and sales opportunities.

• Manage inbound rental, service, and sales inquiries by phone and from walk-in customers, providing prompt, professional service,
• Coordinate rental requests from inquiries through order processing, including equipment availability, pricing, documentation, delivery details, and customer follow-up,
• Generate rental and sales leads through database mining, research, referrals, and proactive outreach to target accounts.
• Partner with Territory Managers and internal teams to identify opportunities, support account penetration, and help move qualified opportunities toward close.
• Record customer activity, orders, quotes, and follow-up needs accurately in Salesforce and/or internal systems to ensure timely communication.
• Build strong customer relationships, recommend appropriate solutions, and manage multiple priorities with accuracy, responsiveness, and a winning team attitude.
• Complete clerical duties as assigned.

WHAT YOU NEED:

• Excellent verbal and written communication skills, a strong phone presence, and a customer-service mindset.
• Strong organization and time-management skills with the ability to multi-task, prioritize, and thrive in a fast-paced environment.
• Excellent computer skills, including Microsoft Word, Excel, Outlook and Salesforce. Experience with point-of -rental software is preferred but we will train the right person!
• Ability to work effectively in a team environment and collaborate across Rental, Sales, and Service functions.
• Knowledge of rental equipment and the material handling industry is strongly preferred; a BA or BS degree, four years of related experience/training, or an equivalent combination of education and experience is preferred.

Compensation:

$24.94-36.16/hr (Depending on Experience)

Why work for Pape':

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
• Equipment – Pape' has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape' Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.