Inside Physical Damage Appraiser

Auto-Owners Insurance; Duluth (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Bonus programs

Paid time off

Job summary

Auto-Owners Insurance, a mutual insurer, is seeking an experienced Claims professional in Georgia to inspect automobiles, evaluate repair costs, negotiate settlements and manage complex claim negotiations. The role requires a bachelor’s degree or equivalent, 3+ years as a physical damage appraiser, and familiarity with CCC software.

You will communicate with agents, insureds, and repair facilities, and may travel or be reassigned for catastrophe duty as needed.

Qualifications

• Bachelor’s degree or equivalent experience
• A minimum of 3 years working as a physical damage appraiser
• Knowledge of CCC software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license

Responsibilities

• Inspect damaged automobiles, develop information regarding repair costs and negotiate repair cost agreements
• Evaluate practicality of repair and options for settlement of claims
• Communicate with claim associates, agents, insured’s repair facilities regarding inspections and conclusions
• Develop and participate in required communication to vehicle owner regarding repairs and participate in negotiations
• Follow-up and problem resolution on claims
• Attend arbitrations, mediations, depositions, or trials as necessary
• Handle investigations by phone, mail and on-site investigations; travel and catastrophe duty as needed

Job description

Job Description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims professional to join our team.

The position requires the following, but is not limited to: Inspect damaged automobiles, develop information regarding repair costs, negotiate repair cost agreements, and evaluate practicality of repair and options for settlement of claims.

Maintains an understanding of current automobile construction and repair techniques, assuring compliance with statutory requirements including but not limited to appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards.

Communicate with claim associates, agents, insured’s repair facilities and others regarding inspections and conclusions; develop and participate in required communication to vehicle owner regarding repairs, participate as necessary in negotiations, follow-up and problem resolution on claims.

Works towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.

Handle investigations by phone, mail and on-site investigations. Willing to travel and be temporarily reassigned for catastrophe duty upon request.

Desired Skills & Experience

• Bachelor’s degree or equivalent experience
• A minimum of 3 years working as a physical damage appraiser.
• Knowledge of CCC software is preferred but not required.
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Possess a valid driver’s license

Benefits

• Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.
• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.
• Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

About Auto-Owners

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way.

Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states.

We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service.

We are proud to have been ranked among the Fortune 500 every year since 2002.

If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!