Inside Parts Sales Representative

General Equipment & Supplies, Inc.; Fargo (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

401k with company match

PTO accrual and paid holidays

Short/Long Term Disability – Employer Paid

Job summary

General Equipment & Supplies, Inc. is seeking an Inside Parts Sales Representative in Fargo, ND to enhance customer satisfaction through exceptional service and product knowledge. The role involves managing customer calls, overseeing parts orders, and building relationships with service teams.

Candidates should possess experience in parts sales and a valid driver's license, alongside strong computer and customer service skills. The position offers health benefits, retirement plans, and ongoing training opportunities.

Qualifications

• Experience in parts sales in a retail environment is required.
• Basic understanding of spreadsheets and databases necessary.
• Valid driver's license required.

Responsibilities

• Specialize in incoming customer calls and assist in orders.
• Become proficient in online supplier parts systems.
• Maintain positive relationships with service and admin departments.

Skills

Customer service skills

Product knowledge

Computer skills

Job description

Overview

The Inside Parts Sales Representative uses comprehensive product knowledge, customer, and interpersonal relationship skills to satisfy General Equipment’s customer needs effectively and efficiently in securing parts. Working with product managers, inventory control and service personnel, this individual will build knowledge by participating in off‑site, in‑house and self‑study product training opportunities.

Essential Duties and Responsibilities

• Specialize in incoming calls from customers and Product Support Sales Representative employees working in the field.
• Assist in procuring, filling customer orders, stocking, and receiving construction and aggregate machinery parts.
• Become proficient in the online supplier parts systems to look up and order parts.
• Build knowledge of existing product lines, service standards and procedures.
• Acquire parts and other items from vendors in and around the Fargo area in a safe and professional manner.
• Assist in collecting data necessary for efficient inventory decisions with the Parts Manager.
• Attend local, regional, and national parts training seminars as requested by company management.
• Maintain close, positive working relationships with service and administrative departments.
• May perform other duties as directed by the Parts Manager and Branch Management.

Job Requirements

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• Experience in parts sales in a retail environment.
• Experience in heavy equipment / construction industry preferred.
• Computer skills: ability to navigate vendor sites and processes.
• Basic understanding of spreadsheets, databases, and word processing applications.
• Excellent customer service skills, written and verbal.
• Requires a valid driver’s license.

Benefits

• Health (FSA, HSA with Employer Contributions)
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO AccrualPaid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events and Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

Nature and Scope of Job

• Requires prolonged standing with periodic lifting, walking, standing, bending, and stooping.
• Requires ability to push, lift, pull, and/or carry 50 lbs.

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.