Inside Sales Representative Level I

M&D; Southlake (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

M&D in Southlake, Texas is seeking an Inside Sales Representative to assist customers through counter sales, phone calls, and email. The role requires an enthusiastic commitment to top-notch customer service and includes responsibilities such as interacting with walk‑in customers and processing orders.

The ideal candidate should have experience in inside sales and diesel engine parts, along with strong communication skills. Bilingual abilities in Spanish are a plus. Join M&D for a dynamic and supportive work environment.

Qualifications

• Experience in inside sales preferred.
• Diesel engine parts experience required.
• Ability to successfully complete pre-employment background and drug screening.

Responsibilities

• Interact with customers at the front counter.
• Assist in selecting required parts and recommend products.
• Receive and process orders via various channels.
• Document all relevant account activity in the CRM tool.
• Achieve assigned performance goals.

Skills

Inside Sales Experience

Bilingual (Spanish and English)

Strong written and verbal communication skills

Experience with Salesforce

Education

High School Diploma (or GED)

Job description

Position Summary

The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top‑notch customer service.

Responsibilities

• Interact with walk‑in customers at the front counter
• Assist customers in selecting required parts and recommend associated products and services
• Receive and process orders via the counter, phone, and email
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them
• Assist with any customer service issues that may arise
• Responsible for both incoming/outbound sales calls
• Achieve assigned performance goals and objectives as set by management to grow parts business
• Develop new leads by utilizing all available resources, including referrals, web, and other electronic media
• Maximize current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
• Document all relevant account activity in the CRM tool or other appropriate areas
• Perform other duties as assigned by supervisor

Requirements

• Inside Sales Experience Preferred
• Diesel engine parts experience required
• High School Diploma (or GED or High School Equivalence Certificate)
• Bilingual a plus - Spanish and English
• Strong written and verbal communication skills
• Experience with Salesforce a plus
• Successful completion of pre‑employment background and drug screening
• Fosters good coworker citizenship and contributes to a positive work environment

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk
• Prolonged periods of working on a computer
• Prolonged periods of standing
• Ability to repeat motions
• Ability to reach at, above, or below shoulder level
• Ability to bend, kneel, and climb
• Ability to lift and carry up to 50 lbs
• Office environment

Equal Employment Opportunity

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.