Inside Parts Sales Consultant

Ring Power Cat; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Ring Power Corporation in Orlando seeks a dedicated team member to uphold housekeeping and contamination control standards while expertly assisting customers with orders and signatures. You will support freight recovery, reduce service charges, handle returns and collections, and provide consultative solutions based on urgency and data captured during calls.

Knowledge of CAT and Prime Product lines is expected, with ongoing training and resources to stay current.

Qualifications

• Formal Education: High School diploma or GED.
• Experience: 1-2 years.
• Proficient in computer, Microsoft Office and dealer software.
• Able to speak/write English clearly.
• Basic phone and email knowledge and etiquette.
• Warehouse operations experience.

Responsibilities

• Maintains company standards in housekeeping and contamination control.
• Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt.
• Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
• Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
• Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.
• Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.
• Performs other duties as assigned.
• In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.
• Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano.
• Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service.
• Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Skills

Safety

Job Specific Skills

Communication

Adaptability

Stress Management

Interpersonal Skill

Takes Initiative

Customer Oriented

Results Oriented

Credibility

Education

High School diploma or GED

Experience 1-2 years

Tools

Microsoft Office

Dealer software

Computer proficiency

Job description

Ring Power Corporation in Orlando seeks a dedicated team member to uphold housekeeping and contamination control standards while expertly assisting customers with orders and signatures. You will support freight recovery, reduce service charges, handle returns and collections, and provide consultative solutions based on urgency and data captured during calls.

Knowledge of CAT and Prime Product lines is expected, with ongoing training and resources to stay current.