Inside Sales Advisor - Parts

Ring Power Corporation; Oklahoma City (OK); On-site; USD 28,000 - 45,000; Full time

Job summary

Ring Power Corporation is seeking a customer-focused team member to support order processing, invoicing and service delivery. The role emphasizes customer interaction, accuracy in order information and timely communication.

The successful candidate will maintain clean, safe work areas, assist with routing and data capture, and stay current with product lines such as CAT and Prime products. Strong English communication is essential.

Qualifications

• Formal education: High School diploma or GED.
• Experience: 1-2 years in related role.
• Able to comprehend, speak and write in English.
• Basic phone and email etiquette.
• Warehouse operations experience.

Responsibilities

• Maintain housekeeping and contamination control to company standards.
• Greet customers promptly and verify order accuracy; obtain customer signatures.
• Support freight recovery, service charge reduction, returns and collections.
• Assist customers with consultative approach to determine urgency and data captured.
• Be knowledgeable about CAT and Prime Product lines and stay updated on training materials.
• Communicate clearly with customers about processing, tracking and completion of orders.

Skills

Customer service

Communication

Problem solving

Adaptability

Education

High School diploma or GED

Tools

Microsoft Office

Dealer software

Job description

Main Duties & Responsibilities

Primary Job Role
Maintains company standards in housekeeping and contamination control.

Greets customer promptly and professionally. Identifies order accuracy and captures appropriate customer signatures upon receipt

Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.

Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).

Knowledgeable on CAT and other Prime Product lines. Stays current on all informational resources and training curriculum.

Clear communication with customer on processing, tracking and completion of orders. Relays pertinent customer information to management that could impact "Trusted Partner" relationship.

Performs other duties as assigned.

Essential Job Competencies
Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent,

effective communication. Avoids surprises.

Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escape critical issues when unsuccessful in gaining support.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

Formal Education High School diploma or GED

Experience 1-2 years

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Able to easily and effectively comprehend, speak and write in the English language

Basic phone and email knowledge and etiquette

Warehouse operations experience

Updating of Knowledge

Job requirements change requiring re-training to stay current every 1-2 years.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.

Creativity Job requires some