Inside Parts Sales Associate – Customer-Focused & Team-Oriented

Ziegler Cat; Maryville (MO); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

PTO 15 days

9 holidays

401(k) match

Disability insurance

FSA & EAP

Parental Leave

Fitness discount

Education assistance

Advancement opportunities

Military Friendly

Job summary

Ziegler Cat in Maryville, MO is seeking a full-time Inside Parts Sales Person to support our parts customers. You will assist customers in selecting correct parts, verify availability, and process orders with accuracy and urgency.

The role emphasizes strong customer service, organization, and teamwork as you collaborate with multiple departments to quote service work and ensure smooth order fulfillment. Prior parts experience is a plus.

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• 2+ years in diesel engines, construction/ag equipment, or automotive parts/service.
• Up to 4 years of experience preferred.
• Positive attitude and team player mindset.
• Basic computer skills and Outlook proficiency.
• Basic telephone experience.
• Basic customer service skills.

Responsibilities

• Provides superior customer service face-to-face or over the telephone to customers.
• Helps customers determine correct parts needed, verify availability, and make recommendations.
• Determines the correct parts and their availability, and completes parts orders.
• Determines the supplying facility and mode of transportation for parts shipment.
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice.
• Processes backorders, returns, and exchanges.
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process.
• Communicates with customers for sales, follow-ups, and addressing potential issues.
• Works in a cooperative manner with team and superiors.
• Prepares quotes for service work, as well as engines, machines, and parts.
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member.
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Associate degree

Job description

Ziegler Cat in Maryville, MO is seeking a full-time Inside Parts Sales Person to support our parts customers. You will assist customers in selecting correct parts, verify availability, and process orders with accuracy and urgency.

The role emphasizes strong customer service, organization, and teamwork as you collaborate with multiple departments to quote service work and ensure smooth order fulfillment. Prior parts experience is a plus.