Inside Parts Sales

Kenworth Louisiana; Carencro (LA); Sur place; USD 32 000 - 48 000; Plein temps

Résumé du poste

Kenworth Louisiana is seeking an Inside Front and Back Parts Sales representative to provide outstanding customer service, accurately identify and source parts, and process orders promptly in a dealership environment.

The role requires strong communication, attention to detail, and the ability to work efficiently in a warehouse/shop setting with occasional travel. A Bachelor's degree or related experience is preferred.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Excellence in communication and customer interactions required.

Responsabilités

• Assist customers in selecting required parts in a friendly, professional manner.
• Inform customers of companion part requirements and specials; expose full product line.
• Answer phone calls with price quotes and information.
• Pull and fill orders from stock; notify of out-of-stock items.
• Set up orders for daily shipment, delivery, or pickup.
• Maintain front and rear counter areas; keep workspace clean and organized.

Connaissances

Customer service

Communication skills

Sales support

Attention to detail

Formation

Bachelor's Degree or equivalent experience

1–2 years related experience

Description du poste

Inside Front and Back Parts Sales

Summary

An inside part salesperson at our dealership must excel in customer service, ensuring every
interaction is positive and professional. Attention to detail is crucial for accurately identifying
and sourcing the correct parts. A strong sense of urgency helps in meeting customer needs promptly
and efficiently. Resourcefulness is key to finding solutions and overcoming challenges quickly.
Overall, this role requires a balance of excellent communication skills, meticulousness, and quick
problem-solving abilities.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Provides high level of service to internal and external customers
• Pulls and fills orders from stock
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order if necessary
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Assists outside sales representatives with their orders
• Ensures that all charge sales are signed by the customer
• Ensures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Sets up orders for daily shipment, delivery, or pick-up
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Participates in company required training
• Keeps current on new products and product updates
• Participates with the manager in maintaining a lost sales tracking program
• Maintains a professional appearance
• Other duties as assigned

Qualifications

• Bachelor's Degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Excellent communication skills required

Work Environment

This position requires consistent exposure to a warehouse and shop environment, which may not
always be climate controlled. Employees must be able to stand, walk, stoop, kneel, bend, and reach
for extended periods. The parts department environment includes exposure to moving parts,
electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must
efficiently navigate the workspace and handle physical tasks, including lifting up to 50 pounds for
extended periods. Adherence to safety protocols is essential to mitigate risks associated with
these exposures. This role demands physical stamina and keen awareness of surroundings to ensure
personal and team safety.
Additionally, this position involves frequent travel for meetings at various locations. While a CDL
license is advantageous for roles within our Dealership and Leasing Operations, it is not
mandatory. We adhere to DOT regulations to ensure compliance and utilize a CDL license if
available. Depending on the role, operating a heavy-duty truck within property restrictions may be
required.

EEO Statement

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.