Shop Foreman

Kenworth Louisiana; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Kenworth Louisiana is seeking a skilled Shop Foreman in New Orleans to manage efficient service operations and ensure high-quality workmanship. Responsibilities include overseeing shop activities, ensuring compliance, and maintaining safety standards.

The ideal candidate has at least five years of experience, strong leadership abilities, and a positive, proactive attitude. This position involves collaboration across departments and direct support of the technical staff.

Qualifications

• At least five (5) years working in KWLA or equivalent shop as a tech.
• CDL preferred.
• Commitment to extra hours when needed.

Responsibilities

• Run an efficient service shop and monitor work activity.
• Ensure units are triaged and repair plans are communicated.
• Oversee job completion and monitor technician's work habits.
• Assist in hiring, training, and motivating technicians.

Skills

Leadership skills

Operational skills

Communication skills

Positive attitude

Strong work ethic

Education

A Classification or equivalent technician level

Job description

Shop Forman

Responsible for running an efficient service shop; monitors work activity, works with techs to ensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulations associated with the job site.

Essential Duties

• Ensures units are triaged, courtesy inspection performed within 2 hours and repair plans are communicated to customers by management team.
• Ensure case documentation within the Paccar Service Management tool is maintained.
• Ensure case flow is maintained from shop to parts and front office by techs.
• Ensure case compliance directed by KWLA & OEM for diagnostics and troubleshooting.
• Oversee job completion to include core and parts returns and warranty parts.
• Ensure technician-requested repairs and parts are reviewed and validated for necessity, proper diagnosis, and alignment with the approved repair plan.
• Monitor each technician's work habits and ensure we are enabling them to be efficient.
• Assist manager with shop meetings as needed to discuss operations and/or problems that arise.
• Services as a liaison with factory representatives.
• Assists the staff in giving firm estimates on costs and time required for repairs and maintenance.
• Handles after hour service calls as needed for your team.
• Maintains the highest possible standards of workmanship.
• Assist service management in hiring, training, motivating all techs in our shop.
• Assists Service Manager with training plans for techs required by manufacturers/suppliers.
• Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection.
• Strives for teamwork and harmony with other departments.
• Maintains a repair order system that follows the "three C's"; complaint, cause and correction.
• Maintains accurate records and ensures warranty parts retention and downloads.
• Works with parts department to ensure proper parts orders and delivery to shop meets standards.
• Other duties as assigned.

Qualifications

• At least five (5) years working in KWLA or equivalent shop as a tech.
• A Classification or equivalent technician level.
• CDL preferred.
• Must display excellent leadership, operational, and communication skills.
• Must have a positive, can-do attitude.
• Must have strong work ethic and commitment to extra hours when needed.

Work Environment

The employee will be exposed to moving parts and electrical current. Exposed also to grease, chemicals, dust, dirt, and the heat and cold of the outdoors.

This position requires the employee to frequently stand, stoop, bend, and work in a crouched position or lying on back on mechanic's dolly beneath motor vehicles. Employee is required to reach and work overhead approximately 40% of the time and should be able to lift up to 50 pounds.

EEO Statement

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.