Inside Business Development Specialist

American First Finance; Coppell (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking an Inside Business Development Specialist in Dallas, TX. You will onboard and activate new merchant partners, driving early originations and funded volume within the first 90 days.

You will manage a structured pipeline, make outbound calls, coach merchants on financing programs, and collaborate with Sales, Training, and Operations to ensure merchant success in a fast-paced, team-oriented environment.

Qualifications

• Proven Sales Experience: At least one year of inside or phone sales and closing skills.
• Consistence in work history and resume verifiability.
• Ability to perform basic math calculations proficiently.
• Ability to multi-task in a fast-paced environment.
• Computer literate and able to operate common office machines.
• Bilingual applicants encouraged to apply.

Responsibilities

• Onboard and activate new merchant partners.
• Drive originations and funded volume growth within the first 90 days.
• Make 60-75 outbound calls daily to engage merchants and advance opportunities.
• Manage a structured pipeline and maintain consistent follow-up.
• Coach merchants on financing program utilization and best practices.
• Build strong relationships with merchant decision-makers.
• Monitor performance trends and address gaps proactively.
• Document activities and opportunities within CRM systems.
• Collaborate with Sales, Training, and Operations teams to support merchant success.

Skills

Sales experience

Relationship building

Phone sales

Organization & time management

Pipeline management

Self-motivated

Fast-paced environment

Education

High School Diploma or GED

Minimum Age 18

Job description

Inside Business Development Specialist

Dallas Texas

Join the Team at American First Finance as a Inside Business Development Specialist!

The Inside Business Development Specialist (IBDS) is responsible for deliveringstrong early-stage portfolio performance by onboarding new merchants and accelerating originations during the first 90 days of partnership.

Early merchant production is the primary outcome metric of the role.

This outcome is driven by consistent execution across three performance drivers:

• Merchant Activation Speed & Pipeline Conversion Discipline
• Early Relationship Ownership & Production Coaching
• Outbound Engagement Execution & Activity Consistency

IBDS effectiveness is measured by how quickly and predictably new merchant partners begin generating funded volume.

Essential Duties & Responsibilities

• Onboard and activate new merchant partners
• Drive originations and funded volume growth within the first 90 days
• Make 60-75 outbound calls daily to engage merchants and advance opportunities
• Manage a structured pipeline and maintain consistent follow-up
• Coach merchants on financing program utilization and best practices
• Build strong relationships with merchant decision-makers
• Monitor performance trends and proactively address gaps
• Accurately document activities and opportunities within CRM systems
• Collaborate with Sales, Training, and Operations teams to support merchant success

What We're Looking For

• Strong sales, business development, or account management experience
• Proven ability to build relationships and influence business partners
• Excellent phone presence and communication skills
• Strong organizational and time-management abilities
• Experience managing pipelines and prioritizing multiple opportunities
• Self-motivated with a results-driven mindset
• Comfortable working in a fast-paced, team-oriented environment

Success in This Role

Top performers demonstrate:

• High outbound activity and engagement consistency
• Strong consultative selling skills
• Effective pipeline management
• Accountability for results
• Urgency, responsiveness, and professionalism

Minimum Requirements & Qualifications

• Proven Sales Experience: At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.
• Consistence is a must: We are looking for business professionals with a consistent work history, verifiable on their resume.
• Ability to perform basic math calculations proficiently
• Ability to multi-task in a fast-paced environment
• Computer literate and able to operate common office machines.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

Withover 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

through our wholly owned subsidiary,American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at