Inside Claims Manager

American Integrity Insurance Company of Florida, Inc.; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

American Integrity Insurance is seeking an Inside Claims Manager to oversee daily operations of the internal claims staff at our Tampa area HQ. You’ll train, coach, and ensure adherence to company policies and procedures while driving claims strategies.

We value strong leadership, analytical thinking, and the ability to improve workflow. Schedule is in-office Monday–Friday with a focus on timely reserving and quality service.

Qualifications

• Bachelor’s degree required or equivalent training/experience.
• Five to ten years of property claims experience with prior management preferred.
• Florida 5–20 or 6-20 license preferred; CPCU designation preferred.

Responsibilities

• Oversee day-to-day operations of internal claims adjuster staff.
• Train and develop staff and ensure compliance with policies.
• Review reserves and payments within established authority.
• Establish and improve reserving procedures for timely claims handling.
• Lead workflow improvements to optimize unit functionality.
• Identify trends and advise management on action plans.
• Coach adjusters in fraud recognition and subrogation when needed.

Skills

Technical claims knowledge

Leadership

Staff coaching

Analytics

Negotiation skills

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Our Company

About Us:

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.

Brief Summary

Title: Inside Claims Manager

You’ll Report To: Director of Inside Claims

The Inside Claims Manager oversees and manages the day-to-day operations of the internal claims adjuster staff including training and development and compliance with company policies and procedures. He/she addresses additional roles as needed within the Claims department to meet desired outcomes and provides support in driving claims strategies.

What You’ll Do

• Identify and address coverage, underwriting and legal issues.
• Review, evaluate, counsel, and coach staff.
• Document and maintain appropriate records of performance.
• Conduct, assist in, or supervise employee orientation, and identify and participate in on-going training and development needs of all team staff.
• Review all reserves and payments within established authority.
• Assist in establishing and improving accurate and timely reserving procedures.
• Communicate quality and service standards to staff and vendors.
• Assist and train adjusters in the recognition and investigation of fraud, subrogation, and/or salvage.
• Establish effective procedures for the timely resolution of claims.
• Continuously evaluate and improve the overall effectiveness of the unit, including developing and improving workflow to optimize functionality.
• Review and supervise claim handling throughout the unit.
• Identify and advise management of trends, problems and issues, as well as recommended courses of action; recommend to management new ideas for continuous process improvement.
• Lead by example in professional knowledge and development.

What You’ll Need to be a Top Candidate

Education: Bachelor’s Degree required,or equivalent combination of training and experience.

Experience: Five (5) to ten (10) years property claims experience. Previous managerial experience preferred.

Licensure: State of Florida 5--20 or 6-20 License required; AIC or CPCU designation preferred.

Skills:

• Strong technical knowledge of claims management.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Leadership, management, and motivational skills.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Outstanding negotiation skills.
• Ability to work independently and in a team environment.
• Ability to meet or exceed defined metrics and performance competencies.

Schedule: In-office Monday-Friday, 8:30-5:30pm. #LI-InOffice

Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access, office machinery or communicate with coworkers. The employee must occasionally lift and / or move up to 10 pounds.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

American Integrity Insurance Group is an Equal Opportunity Employer.