Inside Claims Adjuster

American Integrity Insurance Company; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

American Integrity Insurance in Tampa, FL is seeking an experienced claims adjuster to evaluate homeowners losses, confirm coverage, and manage claims end-to-end with accuracy and urgency. You will work with insureds, agents, and vendors to gather facts, document findings, and support timely settlements.

Ideal candidates have 3–5 years of adjuster experience, a Florida license (520/620 preferred), and proven negotiation and investigative skills.

Qualifications

• Bachelor’s degree from a four-year college or university.
• 3–5 years prior experience as a claims adjuster.
• Florida license 520 or 620 desired.
• Proven negotiation and investigation experience.
• Ability to analyze facts and coverages to evaluate damages.
• Ability to communicate with insureds, agents, and vendors.

Responsibilities

• Confirm coverage and identify/resolves coverage issues.
• Contact insured same day as the claim is assigned.
• Conduct thorough investigations on the cause of loss and procure proper documentation.
• Identify and recommend subrogation opportunities.
• Review and process correspondence and take appropriate action.
• Reviews adjuster reports for coverage and estimates accuracy.
• Process payment and/or denial based on policy coverage.
• Assess exposure and sets proper reserves.
• Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
• Maintain appropriate documentation on all claim files and process claims in a timely manner.
• Meet company service and quality standards and effectively use the diary system to remain current.
• Manage special projects, as assigned, within the established time and quality guidelines.
• Responsible for developing and maintaining open and trusting working relationships with the insured in order to gather pertinent information.
• Perform other related duties as assigned.
• Regular and reliable attendance is an essential function of the position.

Skills

Analytical thinking

Negotiation

Investigation

Communication skills

MS Office

Xactimate

Education

Bachelor’s degree

Florida 520/620 license desired

Tools

Xactimate

Job description

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, South Carolina, and North Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners

insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com .

• Confirm coverage and identifies/resolves coverage issues.
• Contact the insured same day as the claim is assigned.
• Conduct thorough investigations on the cause of loss and procures proper documentation.
• Identify and recommend subrogation opportunities.
• Review and process correspondence and take appropriate action.
• Reviews adjuster reports for coverage and estimates accuracy.
• Process payment and or / denial based on policy coverage.
• Assess exposure and sets proper reserves.
• Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
• Represent the company as the product coverage and statutory expert for our insured, agents, and vendors.
• Maintain appropriate documentation on all claim files and process claims in a timely manner.
• Meet company service and quality standards and effectively uses the diary system to remain current.
• Manage special projects, as assigned, within the established time and quality guidelines.
• Responsible for developing and maintaining open and trusting working relationships with the insured in order to gather pertinent information.
• Perform other related duties as assigned.
• Regular and reliable attendance is an essential function of the position.

Education

Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

Experience

Three (3) to five (5) years prior experience as a claims adjuster.

Licensure

State of Florida 520 or 620 License desired. Completion of insurance courses such as IIA, AEI, or CPCU preferred.

Skills

• Ability to analyze facts and coverages in order to evaluate damages.
• Proven ability in negotiation and investigation required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. Ability to communicate effectively with a wide variety of technical/professional / consumer clients.
• Microsoft Windows and Office Suite experience.
• Familiarity with industry claims systems and property estimating systems such as Xactimate.