Inside Channel Account Manager -MSP Focus

ESET; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Plan

Dental Plan

Vision Plan

Life Insurance

Long Term Disability Plan

401(k) retirement savings

Paid Time Off

Holidays / PTO

Job summary

ESET is seeking a Channel Partnerships professional to drive revenue growth by engaging and supporting channel partners in a defined territory. You will manage relationships with partner accounts, forecast revenue, and help resellers maximize opportunities through upsell and cross-sell.

The role emphasizes outbound outreach, CRM discipline, and collaboration with CAMs and senior staff to meet quarterly targets. This full-time position reports to the channel sales team in the U.S.

Qualifications

• 1–2 years in sales or customer-facing role
• Experience in inside sales/lead generation is a plus
• Internship or coursework may count toward experience

Responsibilities

• Engage partners via phone and video to drive acquisition and build pipeline.
• Build collaborative relationships with partner accounts and customers; influence key decision makers.
• Forecast weekly and monthly revenue with senior guidance.
• Maintain accurate CRM data and process deal registrations.
• Achieve monthly and annual revenue targets and KPIs.

Skills

Excellent communication

Relationship building

Self-motivated

Outbound calling

Time management

Independent and teamwork

CRM experience

Sales forecasting

Education

High school diploma or equivalent

Associate's or bachelor's in Business/Marketing/Communications

Tools

Salesforce

HubSpot

Job description

Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

Job Description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements.
• Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.
• Primarily deal with volume partners.
• Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs
• Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.
• Be able to accurately forecast revenue on a weekly and monthly basis. Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.
• Keep reseller and customer company information and all activities up-to-date in CRM system.
• Assist resellers in operation tasks to process Deal registration and Orders. Achieve monthly and annual revenue and KPIs targets.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Salary range for this position is $70K-75K OTE depending on experience.

REQUIREMENTS
Education

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business, Marketing, Communications, or a related field preferred, but not required.

Experience

• 1–2 years of experience in sales, customer service, retail, hospitality, or another customer-facing role.
• Previous experience in inside sales, lead generation, or business development is a plus, but not required.
• Internship experience or relevant coursework may be considered in place of professional sales experience.

Knowledge:

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Self-motivated with a desire to learn and grow in a sales career.
• Comfortable making outbound calls and engaging with prospective customers.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic proficiency with Microsoft Office; experience with a CRM (such as Salesforce or HubSpot) is a plus.
• Willingness to receive coaching and adapt to feedback.

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

San Diego

Additional locations

Time type

Full time