Inside Account Representative

GFL Environmental Inc.; Kansas City (MO); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

15 PTO days

Medical plans + HSA

401(k) with match

Paid holidays

Employee assistance program

Job summary

GFL Environmental Inc. is seeking an Inside Account Representative in the Kansas City area to manage inbound and outbound calls, qualify opportunities, and grow revenue across Commercial and Industrial lines.

You will build relationships with new and existing B2B customers, respond to inquiries, complete paperwork, and maintain knowledge of services, pricing, and promotions. This role rewards proactive, collaborative team players who thrive in a fast-paced environment.

Qualifications

• High School diploma or GED.
• 1+ years of sales and/or customer service experience.
• Proficiency with Microsoft Office.

Responsibilities

• Generate outbound calls to new B2B prospects for permanent commercial/industrial customers.
• Respond to inbound calls to close business and drive price and terms.
• Complete required paperwork and other reports.
• Develop and maintain knowledge of services, pricing structures, and offers for existing customers.
• Utilize prospecting and retention databases while documenting activities.

Skills

Sales experience

Customer service

Communication skills

Closing skills

Lead generation

Tools

Microsoft Office

Job description

The Inside Account Representative is responsible for inbound and outbound calls and follow-up to ensure targeted profitable growth in support of the Commercial and Industrial lines of business. This involves engaging in all new development activities of an assigned book of business. At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

• 15 days of paid time off
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match
• Paid holidays
• Employee Assistance Program with free counseling services.

Overview

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

• Acquire new revenue growth by generating outbound calls within existing services areas to new B2B prospects for permanent commercial and industrial customers
• Effectively respond to inbound calls to close high percentage of business and drive price and term. Contact the appropriate sales representative to flip the opportunity if unable to close on permanent business
• Complete all required paperwork and other miscellaneous reports
• Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers
• Utilize prospecting and retention customer database while scheduling and documenting all activities.
• Daily phone blocking to achieve required activity standards
• Responsible for achieving and/or exceeding monthly growth quota
• Performs other job-related duties as assigned

Qualifications

• High School diploma or GED.
• One (1) or more years of sales and/or customer service experience
• Microsoft Office experience

Knowledge, Skills & Abilities

• Ability to generate and manage leads, opportunities and contract negotiations
• Effective influential, selling, and closing skills
• Ability to communicate effectively with internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Ability to exert muscle force to lift, push, pull or carry objects
• Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
• Ability to make simple and repeated movements of the fingers, hands, and wrists
• Knowledge of proper lifting techniques
• Ability to follow all company safety policies and procedures #GFLTalent

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.