Inside Account Manager, Public Sector

WM; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) plan with company match

Paid vacation, holidays, and personal,

Benefits vary by site

Job summary

WM is seeking an Inside Account Manager to support the Public Sector Segment Sales team. The role involves responding to service requests, tracking bids, monitoring billing and contract status, and creating customer presentations for meetings.

You will also generate portfolio reports, assist with Go-to-Market materials, and ensure revenue tracking across customer books. The position emphasizes accurate reporting and proactive customer service to drive revenue growth.

Qualifications

• High School Diploma or GED is required.
• 4+ years of experience in related roles preferred.

Responsibilities

• Provide information and tools to support planning to increase market share.
• Track and report market pricing data and competitive trends.
• Create and run internal and external reports for stakeholders.
• Support development of proposals and presentations for meetings.
• Assist in Go-to-Market strategies and value propositions.
• Ensure revenue tracking by customer accounts and monitor contract status.
• Handle customer service functions and ensure satisfactory service.
• Assist with contract management and reporting templates.

Skills

Customer service

Communication

Organizational skills

Analytical thinking

Education

High School Diploma or GED

Job description

I. Job Summary

The Inside Account Manager provides day-to-day support for the Public Sector Segment Sales team by responding to assigned service requests. The Rep will also track and respond to customer service calls, billing inquires, and reporting needs; creates customer presentations, tracks bidding results and contract status, and may do special service event planning/coordination.

• Provide information and tools to support the planning and execution to increase market share.
• Tracks and reports market pricing data and competitive trends
• Creates and runs reports to be supplied both internally and externally.
• Support the development of proposals and presentations for customer/prospect meetings.
• Supports the development of “Go to Market” Strategies and Value Propositions.
• Ensure proper revenue tracking by book of customers within WM Systems.
• Monitors the contract status of customers and prospects.
• Customer Service Functions:
• Interact with customers to ensure that they are serviced to their satisfaction.
• Adjusts customer services per requests and ensure proper billing and efficient revenue collection.
• Emergency Services – ensures that all steps are planned for and taken for proper response to customer emergencies
• Contract Management:
• Develops and maintains contract database by updating status of existing contracts and any other pertinent information
• Creates and maintains templates for contract reporting and guidelines for documentation (monthly, quarterly, annual)

II. Essential Duties And Responsibilities

• Sales Support Functions:
• Portfolio Reporting
• Provide information and tools to support the planning and execution to increase market share.
• Tracks and reports market pricing data and competitive trends
• Creates and runs reports to be supplied both internally and externally.
• Support the development of proposals and presentations for customer/prospect meetings.
• Supports the development of “Go to Market” Strategies and Value Propositions.
• Ensure proper revenue tracking by book of customers within WM Systems.
• Monitors the contract status of customers and prospects.
• Customer Service Functions:
• Interact with customers to ensure that they are serviced to their satisfaction.
• Adjusts customer services per requests and ensure proper billing and efficient revenue collection.
• Emergency Services – ensures that all steps are planned for and taken for proper response to customer emergencies
• Contract Management:
• Develops and maintains contract database by updating status of existing contracts and any other pertinent information
• Creates and maintains templates for contract reporting and guidelines for documentation (monthly, quarterly, annual)

III. Qualifications

• Required Qualifications
• High School Diploma or GED (accredited)
• 4 years or more years previous experience (in addition to education requirements)
• Preferred Qualifications

IV. Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.